Shanae Boyland

- Worked independently in a fully remote environment while meeting daily productivity goals

- Communicated with team members and supervisors via Zoom, Microsoft Teams, and email

- Secure handling of sensitive information

- Managed time effectively to meet deadlines without direct supervision

- Timeshare Reservations Specialist

- Understanding multiple membership products and services

- Demonstrate strong ability to identify, analyze, and solve problems

- Meet/exceed required departmental metrics

- Research and resolve concerns and questions raised by members

- Billing/Collections and payments

- Process insureds’ notice of policy cancellations and reinstatements.

- Generate complex and routine reports.

- Processing and coding documents.

- Maintain sharp attention to detail.

- Additional support services like billing and collections.

- Working in multiple software platforms.

- Maintaining specialized and comprehensive records and filing.

- Met or exceeded sales and retention goals across both remote and on-site workdays.

- Working in multiple software platforms.

- Retaining customers while using sharp interpersonal skills, offering discounts or alternative packages.

- Personable relations to determine customer needs for add-on/up-sale.

- Additional support services like billing and collections.

- Learned to process/improve new technology and additional support service

as they were added.

- Maintaining comprehensive notes for each account.

- BOB/Best of Best in overall metrics Feb. 2019

- Assisted customers with check cashing, payday loans, installment loans, and money services.

- Provided guidance on complex transactions, escalated issues, and customer disputes.

- Oversaw daily branch operations.

- New Customer Accounts setup.

- Complied with regulatory requirements such as Bank Secrecy Act, Anti

Money laundering, Currency Transaction Reporting, Suspicious Activity

Reports.

- Maintained compliance and audits with company requirements.

- Top 5 in debit card sales March, April & May 2015

- Executed customer transactions, including but not limited to deposits,

withdrawals, money orders and checks.

-Trained and directed all new hires.

- Answer inquiries from customers and businesses calling regarding company products while using multiple internal and online resources to provide second and third tier troubleshooting of Google placement.

- Listen to determine customer needs before offering optional upgrades.

- Top Agent in Sales in August 2014, and September 2014

- Create new Google accounts.

- Take escalated inbound/outbound calls.

- Business to business sales.

- Greeted customers, assessed needs, and recommended appropriate products or service.

- Face-to-face sales & relationship building.

- Inventory management & replenishment.

- Sold and promoted store supplies and products.

- Compared product quality and vendor pricing to support cost-effective purchasing decisions.

- Dispatch multiple orders to X-Ray Technicians.

- Talk directly with patients and their families, determining their needs.

- Operated but not limited to 3 monitors and programs.