Shanae Earlington

• Managed operations of two furnished residential properties, enhancing tenant satisfaction across seven rental units.
• Fostered inclusive and supportive living environments through clear communication, structured expectations, and problem resolution tailored to diverse tenant needs.
• Supervise all operational workflows, including tenant onboarding, maintenance scheduling, and vendor coordination, to ensure seamless property operations.
• Assign work based on priorities and deadlines, coordinating contractors for repairs and preventive maintenance.
• Monitor and evaluate vendor performance, providing feedback to ensure quality standards are met.
• Facilitated positive communication with tenants, vendors, and contractors, effectively resolving disputes and addressing concerns.
• Ensure compliance with safety standards through regular property inspections.
• Developed organizational systems to track payments, documentation, and operational workflows, improving accuracy and accountability.
• Manage budgeting for operational expenses and capital improvements.

Provided administrative coordination for a department of 350 personnel, ensuring accurate records, scheduling support, and compliance with operational policies.

• Assisted the management team with supervision of administrative workflows and task coordination
• Ensured work requirements were met according to established standards and deadlines.
• Maintained complex filing systems for physical and electronic documents, ensuring strict regulatory and privacy compliance.
• Prepared high-volume reports and confidential personnel documentation with 100% accuracy.
• Tracked workflows, taskers, and deadlines to support leadership planning and operational readiness.
• Kept leadership informed of any circumstances affecting operations or compliance.
• Communicated effectively both orally and in writing with personnel at all levels.
• Greeted visitors professionally, responding to inquiries and directing them appropriately.

• Assisted leadership with supervision of personnel in structured, deadline-driven environments requiring strong organization and accountability.
• Supervised and scheduled personnel, aligning task assignments with priorities and individual strengths to meet deadlines.
• Monitored employee performance, providing constructive feedback and coaching to support development.
• Ensured compliance with all policies, procedures, and regulatory requirements.
• Maintained classified and unclassified operational, inventory, and personnel records with full audit readiness and zero discrepancies.
• Developed structured tracking systems that enhanced record retrieval and ensured documentation accuracy.
• Trained and developed staff, creating training materials to support operational excellence.
• Processed financial documentation that maintained inventory accountability for over $800K.
• Identified areas for improvement and implemented new processes to enhance quality and performance.

• Maintained accurate digital inventory records using warehouse management systems.
• Maintained accurate digital inventory records using warehouse management systems.
• Performed inventory cycle counts, detecting and addressing discrepancies promptly.
• Trained new staff on inventory processes and best practices to ensure efficiency.
• Implemented safety protocols for product handling.
• Monitored database systems to ensure timely preparation and delivery of customer orders

• Resolved customer inquiries with effective solutions, enhancing customer experience through positive communication.
• Resolved customer complaints by providing effective solutions and support promptly.
• Guided customers through product inquiries and resolved service-related issues, contributing to a positive shopping experience.
• Educated customers on promotions, sales, and loyalty programs, increasing customer engagement.
• Managed returns and exchanges according to company policies, reinforcing customer satisfaction and loyalty.
• Processed financial transactions while maintaining accurate documentation logs.
• Operated multi-line phone systems to support daily store operations efficiently.
• Trained new associates on customer service protocols and procedures to uphold standards.