Shanae Fonder
Midland,NC
Summary
Dynamic General Manager with a proven track record at Taco Johns, excelling in operations management and team leadership. Enhanced customer loyalty through effective problem resolution and innovative training programs. Skilled in inventory control and employee scheduling, fostering a motivated workforce that consistently delivers exceptional service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Taco Johns
07.2021 - 06.2025
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented employee engagement initiatives to enhance team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Arby's
08.2015 - 06.2021
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Developed training programs to improve staff skills and operational knowledge.
- Oversaw compliance with health and safety regulations, ensuring a safe work environment.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
Iola Senior High
Iola, KSSkills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Inventory control
- Customer relationship management
- Employee scheduling
- Motivation
Accomplishments
Lead Taco john's with lowest turnover rate in my company. Turnover Rate of 10.88%
Certification
ServSafe Certified
Timeline
General Manager
Taco Johns
07.2021 - 06.2025
General Manager
Arby's
08.2015 - 06.2021
Iola Senior High
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