Overview
Work History
Education
Timeline
Generic

Shanae Hale

Springfield,MO

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Motel 6 Hotel
07.2022 - 07.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival by providing warm welcome.

Cashier

Burger King
10.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Warehouse Worker

Apple Warehouse
08.2023 - 12.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.

Education

Glendale High School
Springfield, MO
08.2024

Timeline

Warehouse Worker

Apple Warehouse
08.2023 - 12.2023

Guest Service Representative

Motel 6 Hotel
07.2022 - 07.2023

Cashier

Burger King
10.2021 - 07.2022

Glendale High School

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Shanae Hale