Shanae Harmon
Willow Grove,PA
Summary
Dynamic Associate Manager at Prudential Financial with a proven track record in optimizing operational workflows and enhancing team performance. Skilled in negotiation and team leadership, foster collaboration among stakeholders, driving continuous improvement and achieving organizational goals. Demonstrated leadership and problem-solving skills in fast-paced environments.
Experienced with leading teams and optimizing operations to achieve business goals. Track record of fostering collaborative environments and ensuring adaptability to evolving needs.
Overview
6
6
years of professional experience
Work History
Associate Manager/Process Management Specialist
Prudential Financial
05.2019 - Current
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Established strong relationships with key stakeholders, sales, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Developed and maintained relationships with external vendors and suppliers.
- Adaptability to changing business needs and dynamic environments..
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Actively participates in sales team meetings and/or conferences and provides regular performance updates on the status of the team.
Education
No Degree - Journalism And Mass Communication
University of Delaware
Newark, DESkills
- Team Leadership
- Organizational Strategy
- Proficient in Negotiation
- Operational Oversight
- Team Development
- Critical Thinking skills
- Staff management
- Problem-solving
- Customer service and satisfaction
- Multitasking and organization
- Policy administration
- Teamwork and collaboration
Timeline
Associate Manager/Process Management Specialist
Prudential Financial
05.2019 - Current
No Degree - Journalism And Mass Communication
University of Delaware
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