Email Marketing
Shanae Hawkins
Tucson,AZ
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
Work History
Medical Records Director
Santa Rosa Care Center
07.2024 - Current
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Liaised with nursing staff to discuss medical records and budget issues.
Accounts Receivable Specialist
Cyracom International
01.2024 - 07.2024
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Billing/Claims
OrthoPros, DentalPros
09.2022 - 01.2024
- Submitted electronic/paper claims documentation for timely filing.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Managed large volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Responded to correspondence from insurance companies.
- Followed up on denied claims to verify timely patient payment and resolution.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Treatment Coordinator/Accounts Receivable Specialist
Docs Dental
03.2021 - 01.2022
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Reviewed X-rays to help patients determine best treatments.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with store manager to maintain daily operations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
Dental Assistant/Treatment Coordinator
Pacific Dental Services
09.2019 - 01.2021
- I updated and maintained patient dental and medical records with meticulous attention to detail
- I assisted with complex dental procedures and processed X-rays
- I managed scheduling, billing, and insurance details to ensure efficient patient care
- I advised patients on oral hygiene and financial assistance options
- I trained new employees on dental programs and software
- I utilized expertise in medical coding to categorize diagnoses, treatments, and procedures accurately
- I performed data entry with a focus on accuracy, minimizing errors in patient records
- I implemented effective records management and organization strategies to streamline access and retrieval processes
- I demonstrated meticulous attention to detail in all aspects of medical records management to uphold data integrity and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Hotel Night Auditor
Colusa Casino Resort
11.2016 - 01.2017
- I managed hotel financial records, balanced ledgers, and addressed discrepancies while assisting at the front desk by greeting guests and managing reservations.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Account Manager/Customer Account Advisor
Aaron's
03.2011 - 01.2017
- I supported customers with product ownership through effective sales and customer service, while motivating timely payments and managing lease agreements.
Customer Sales Representative
In-Shape Health Club
06.2013 - 06.2015
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Discussed nutrition, weight control and general lifestyle changes with members to enhance weight loss.
- Evaluated members' fitness levels and health conditions to build exercise programs.
- Attended fitness meetings and educational presentations to learn emerging fitness trends.
- Built healthy diet plans for patrons based on goals and needs of individuals.
- Provided positive motivation for all gym patrons and assisted with heavyweights and stretching.
Property Management
Regional Housing Authority
03.2013 - 01.2015
- I reviewed applications, balanced ledgers, and collected rent and deposits while overseeing property maintenance and resolving tenant complaints
- Ensured compliance with federal and state guidelines, maintaining a high standard of property management.
- Researched financial data from [Software] property management system and recommended changes to increase fiscal health.
- Maintained and troubleshot hotel property management systems.
- Prepared rental agreements and documentation for accurate, up-to date property management records.
- Established local policies for Installation Property Management and provided subsequent revisions.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained records in property management system for room inspections.
- Participated in real estate change proposals, incorporating available business intelligence to inform property management decisions.
- Worked within areas of deal review process improvement, revenue system implementation, project management and quality control.
Education
Certified Dental Assistant -
Brookline College
01.2019
Associate of Science: Health Information Technology - undefined
Brookline College
01.2016
High School Diploma - undefined
Central High School
01.2010
Skills
- Decision-Making
- Recordkeeping
- Microsoft Word
- Multitasking
- Organization and Time Management
- Calm Under Pressure
- Critical Thinking
- Networking
- Analytical and Critical Thinking
- Problem-Solving
- Dependable and Responsible
- Data Entry
Software
Spreadsheets
Power Point
Search engine optimization
Instant messaging
Video conferencing
Timeline
Medical Records Director
Santa Rosa Care Center
07.2024 - Current
Accounts Receivable Specialist
Cyracom International
01.2024 - 07.2024
Billing/Claims
OrthoPros, DentalPros
09.2022 - 01.2024
Treatment Coordinator/Accounts Receivable Specialist
Docs Dental
03.2021 - 01.2022
Dental Assistant/Treatment Coordinator
Pacific Dental Services
09.2019 - 01.2021
Hotel Night Auditor
Colusa Casino Resort
11.2016 - 01.2017
Customer Sales Representative
In-Shape Health Club
06.2013 - 06.2015
Property Management
Regional Housing Authority
03.2013 - 01.2015
Account Manager/Customer Account Advisor
Aaron's
03.2011 - 01.2017
Associate of Science: Health Information Technology - undefined
Brookline College
High School Diploma - undefined
Central High School
Certified Dental Assistant -
Brookline College
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