Summary
Overview
Work History
Education
Skills
Certification
cpr
Timeline
Generic

Shanae Hunt

Summary

Multi-faceted Logistics Specialist with a solid history of 5+ years of experience in streamlining operations, customer satisfaction, training trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player. Dedicated to solutions-oriented problem-solving and effective employee training. Maintaining an active security clearance with the skills of discrepancy of company and business protocols, contract management and negotiation, procurement, training skills etc in the aerospace logistics experience. I have a been successful working as an individual and team player while constantly fast learning and adapting effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Residential Customer Service Representative

Georgia Power
11.2024 - Current
  • Collaborated with team members to develop strategies for enhancing the overall customer experience.
  • Handled complex customer complaints, working towards mutually beneficial resolutions while maintaining professionalism.
  • Provided exceptional support for billing and service-related questions, increasing customer retention rates.
  • Increased first-call resolution rates by effectively troubleshooting common service issues over the phone.
  • Supported fellow team members in handling challenging situations with customers, offering guidance on best practices for conflict resolution.
  • Reduced wait times by efficiently managing high call volumes during peak hours.
  • Enhanced customer satisfaction by promptly addressing and resolving residential issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Logistics Specialist

United States Air Force National Guard
02.2018 - Current
  • Improved supply chain efficiency by implementing new software and monitoring systems.
  • Accessed logistic information systems for processing and tracking shipment request
  • Reduced transportation costs through strategic route planning and carrier negotiations.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Inventory, quality assurance and quality control for over $1M worth of parts, weapons and equipment
  • Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
  • Coordinated cross-functional teams to execute complex logistics projects on time and within budget.
  • Review and monitor work repair cycle and asset management listings
  • Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
  • Implemented a successful vendor management program, ensuring timely deliveries and quality products.
  • Lead training programs that have been successful for over 93% efficient
  • Provided excellent customer service skills ordering parts, knowledge and updates for information
  • Assisted in processing purchase orders and maintaining accurate records.
  • Organized and maintained procurement files for easy access and reference.
  • Communicated with internal departments to facilitate order approvals.
  • Coordinated with suppliers to ensure timely delivery of materials.
  • Prepared detailed purchase requisitions and documentation for approval by senior management, expediting the procurement process while maintaining transparency throughout all stages of decisionmaking.
  • Improved inventory control measures by conducting regular audits on stock levels and implementing a robust tracking system.

Supply Chain Supervisor

United States Air National Guard
02.2018 - Current
  • Managed a team of 10+ logistics professionals, fostering collaboration and continuous improvement to achieve company goals.
  • Developed and executed strategies for inventory optimization, resulting in reduced carrying costs and improved customer service levels.
  • Implemented lean methodologies to eliminate waste within the supply chain, leading to increased operational efficiency.
  • Reduced lead times for critical materials through proactive supplier management and effective communication with stakeholders.
  • Prepared analytical and technical assistance with life cycle cost, shelf-life, precious metals and logistics supports overall.
  • Process pulls, put away, condition tags monitoring, receipts of storage and issue of equipment, materials and supplies.
  • Identify key terms and conditions of contracts for important reviews to meet important deadlines and obligations
  • Supervised weapons monitoring over $2M worth of weapons by tracking and keepsaking records of location, serial numbers and condition of weapons.
  • Conducts use of Integrated Logistics System Supply (ILS-S)
  • Enhanced supply chain efficiency by streamlining processes and implementing new software solutions.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Oversaw inventory control, accounting, and supply reports.
  • Optimized inventory management by implementing just-in-time purchasing strategies, reducing stock holding costs without compromising on availability.
  • Procured materials for squadron maintenance and repair services.

Warehouse Operations Lead

FedEx
07.2023 - 07.2024
  • Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
  • Collaborated with transportation partners to ensure timely delivery of products to customers nationwide.
  • Monitored inventory levels closely, proactively addressing potential shortages or overstock situations.
  • Enhanced warehouse efficiency by implementing new inventory management systems and procedures.
  • Enforced compliance with OSHA regulations across all aspects of warehousing activities.
  • Managed daily operations, delegating tasks to team members and ensuring timely completion of assignments.
  • Coordinated with other departments for seamless flow of goods from receiving to shipping stages.
  • Resolved issues related to customer returns, damaged goods or incorrect shipments promptly and professionally, maintaining positive relationships with clients.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Spearheaded successful contract negotiations with major suppliers, securing favorable pricing structures without compromising on quality or service levels.
  • Enhanced supply chain visibility with the implementation of advanced tracking systems and reporting tools.

Reach Truck Operator

Medline
07.2021 - 07.2023
  • Improved warehouse efficiency by accurately operating reach trucks for order picking and pallet storage.
  • Enhanced safety procedures through diligent reach truck maintenance and adherence to company guidelines.
  • Reduced product damage by skillfully maneuvering reach trucks in tight spaces and high shelves.
  • Increased order accuracy with careful attention to detail during inventory management tasks.
  • Supported team productivity through effective communication and collaboration during daily tasks.
  • Assisted in inventory control, ensuring accurate stock levels for seamless order fulfillment.
  • Completed daily equipment inspections, contributing to a safe work environment for all employees.
  • Contributed to on-time deliveries by promptly completing assigned tasks within designated deadlines.
  • Operated reach truck (Raymond), Cherry picker (Raymond), electric pallet jack (Raymond), sit down (Hyster) and unline steel wheeled pallet jack
  • Streamlined warehouse operations by efficiently organizing products according to specific storage requirements.

Supervisor

DHL Supply Chain
07.2019 - 07.2021
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Inventory Supervisor

TJX Companies
09.2016 - 03.2022
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
  • Improved the inventory management process for increased efficiency and cost savings.
  • Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
  • Optimized warehouse space utilization with effective layout planning and storage organization.
  • Collaborated with cross-functional teams to ensure accurate forecasting, purchasing, and replenishment of inventory levels.
  • Delivered timely and accurate reports on inventory performance, highlighting areas for improvement and driving continuous improvement initiatives.
  • Managed a team of warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
  • Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.

Education

Bachelor of Science - Nursing

Clayton State University
Morrow, GA
12.2026

Skills

  • Shipment Coordinating
  • Operating Forklifts
  • Materials Handling
  • Updating Logs
  • Import/Export Requirements Knowledge
  • Evaluating Proposals
  • Validating Supplies
  • Inventory Restocking
  • Overseeing Deliveries
  • Proficient With Integrated Logistics Systems-Supplies
  • Database Management
  • Resolving Problems
  • Documentation Skills
  • Cycle Counting
  • Account Managing
  • Order Preparation
  • Team Oversight
  • Safety Practices
  • Shipment Receiving
  • Inventory Counting
  • Route Optimization
  • Logistics Software Proficiency
  • Warehouse Management
  • Cost Reduction Strategies
  • Project Management
  • Customs Compliance
  • Demand Forecasting
  • Logistics Analysis
  • Analytical Thinking
  • Cross-functional Collaboration
  • Team Leadership
  • International Logistics
  • Inventory Control
  • Shipping Coordination
  • Carrier Negotiation
  • Freight Forwarding
  • Performance Metrics Tracking
  • Documentation Management
  • Problem Solving Abilities
  • Effective Communication
  • Order Processing
  • Continuous Improvement
  • Adaptability and Flexibility
  • Supply Chain Operations
  • Purchase Orders
  • Supply Chain Management
  • OSHA Compliance
  • Shipment Tracking
  • Problem-Solving
  • Warehousing Processes
  • Contract Negotiation
  • Customer Service
  • Decision-Making
  • Inventory Management Procedures
  • Spreadsheet Tracking
  • Inventory Management
  • Cost Control
  • Items Inspection
  • Invoicing and Shipping Documentation
  • Punctual and Dependable
  • Motivational Leadership
  • Client Relations
  • Attention to Detail

Certification

Cardiopulmonary Resuscitation certified

OSHA certified

Reach Truck Operator

Cherry Picker Operator

Electric Pallet Jack Operator

Sitdown Forklift Operator

Unline Wheel Pallet Jack Operator

cpr

Certified annually since 2018

Timeline

Residential Customer Service Representative

Georgia Power
11.2024 - Current

Warehouse Operations Lead

FedEx
07.2023 - 07.2024

Reach Truck Operator

Medline
07.2021 - 07.2023

Supervisor

DHL Supply Chain
07.2019 - 07.2021

Logistics Specialist

United States Air Force National Guard
02.2018 - Current

Supply Chain Supervisor

United States Air National Guard
02.2018 - Current

Inventory Supervisor

TJX Companies
09.2016 - 03.2022

Bachelor of Science - Nursing

Clayton State University

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Shanae Hunt