Shanae Jackson
Charlotte,NC
Summary
Enthusiastic FC Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Looking for a secure position in a reputable organization to expand knowledge and skills,while making a significant contribution to the success of the company.
Overview
15
15
years of professional experience
Work History
FC Associate
Amazon
Charlotte, NC
01.2022 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
Customer Service Advisor
Ludvigsvensson
535 Griffith Rd. Charlotte NC
12.2016 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
Customer Service Representative
Noncore Solutions
Charlotte NC
05.2013 - 10.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
Power Connection Management
Charlotte, NC
03.2010 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Springfield Gardens HS
New York, NYBusiness Administration
Kings Borough Community College
New York, NYSkills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Excellent Communication
- Quick Learner
- Dependable and reliable
- Order Fulfillment
- Data Entry
- Time Management
- Problem resolution
- Customer relations
- Professional telephone demeanor
- Clerical support
- Active listening
Timeline
FC Associate
Amazon
01.2022 - Current
Customer Service Advisor
Ludvigsvensson
12.2016 - 09.2021
Customer Service Representative
Noncore Solutions
05.2013 - 10.2016
Receptionist
Power Connection Management
03.2010 - 05.2013
High School Diploma -
Springfield Gardens HS
Business Administration
Kings Borough Community College