Shanae Polk
Director Of Operations
Norwalk,CA
Summary
Dedicated team player with excellent interpersonal skills and more than 10 years of experience. Highly effective and knowledgeable in multiple software programs and virtual meeting methods. Can and will adapt smoothy with day to day changes.
Overview
9
9
years of professional experience
Work History
Director of Operations
2nd Call
Los Angeles, CA
05.2016 - Current
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Provided documentation of all processes to comply with regulations and company policies.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised 16 employees on various shifts, overseeing efficiency of all team members
Drug and Alcohol Counselor
Southern Alcohol And Drug Program
Downey, CA
03.2015 - 06.2017
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Contractor
City Of LA Gang Reduction & Youth Development GYRD
Los Angeles, CA
09.2017 - 01.2019
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement
- Transcribed meeting minutes for management's records
- Worked closely with others to accomplish timely invoicing and accounts receivables
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
Education
High School Diploma -
Lynwood High School
Lynwood, CA 06.2021 - 06.2021
Associate of Arts - Business
Coastline Community College
Fountain Valley, CA 05.2021 - 05.2021
Skills
Project planning
undefinedTimeline
High School Diploma -
Lynwood High School
06.2021 - 06.2021
Associate of Arts - Business
Coastline Community College
05.2021 - 05.2021
Contractor
City Of LA Gang Reduction & Youth Development GYRD
09.2017 - 01.2019
Director of Operations
2nd Call
05.2016 - Current
Drug and Alcohol Counselor
Southern Alcohol And Drug Program
03.2015 - 06.2017
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