Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanae Sanchez

Sunnyside

Summary

Knowledgeable and dedicated customer service professional with experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

HCA

Catholic Community Services
01.2021 - 12.2021
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.

HCA/MED TECH

Brookedale Senior Living
12.2021 - 08.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained compliance with regulatory standards and safety requirements.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Observed patient vital signs and medication reactions and reported health concerns on behavioral changes.

Member Contact Center Rep (GESA)

Aston Carter
09.2022 - 02.2023
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.

Member Contact Center Rep

Gesa Credit Union
02.2023 - Current
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

High School Diploma -

Sunnyside High School
Sunnyside, WA
06.2019

Skills

  • Complaint resolution
  • Workload Management
  • Customer Service
  • Critical thinking
  • Knowledge of state regulations
  • Attention to detail
  • Building rapport
  • Self Starter
  • Documentation And Reporting
  • Interpersonal skills

Languages

Spanish
Professional Working

Timeline

Member Contact Center Rep

Gesa Credit Union
02.2023 - Current

Member Contact Center Rep (GESA)

Aston Carter
09.2022 - 02.2023

HCA/MED TECH

Brookedale Senior Living
12.2021 - 08.2022

HCA

Catholic Community Services
01.2021 - 12.2021

High School Diploma -

Sunnyside High School

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Shanae Sanchez