SHANAE WATKINS
Nyack,NY
Summary
Challenge-driven team player with the ability to think outside the box, flexible, able to multi-task, meet deadlines, and work independently. Excellent written and oral communication skills. Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
Work History
SALES ASSOCIATE
MACY
West Nyack, NY
08.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
SALES ASSOCIATE
Tandy Leather Factory
Nyack, NY
03.2015 - 03.2020
- Practice customer care in the most friendly way whether in person or over the phone.
- Prepared the store and register for opening and closing of the store. Effectively completed transactions.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Acquired a vast knowledge of the merchandise to be able to answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
SALES ASSOCIATE
MATTRESS FIRM
01.2011 - 01.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
NURSING ASSISTANT
TOTAL HEALTHCARE
Nyack, NY
11.2006 - 01.2009
- Ensure patient’s medication was taken daily
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as going for walks, having stimulating conversations, and watching tv together.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
SALES ASSOCIATE
New York & Company
Nanuet, NY
11.2006 - 02.2009
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
SALES ASSOCIATE
BOSCOV
07.2004 - 04.2006
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
SALES ASSOCIATE
BATH & BODY WORKS
11.2003 - 02.2004
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
HIGH SCHOOL DIPLOMA -
NYACK HIGH SCHOOL
Nyack, NY06.2004
Skills
- Customer Service/ Client Service
- Merchandising Understanding
- Problem-solving skills
- Money Handling/ Cash Register Operation
- Friendly and Helpful
- Excellent people skills
- Store Opening and Closing
- Strong Communication and Interpersonal Skills
Timeline
SALES ASSOCIATE
MACY
08.2022 - 06.2023
SALES ASSOCIATE
Tandy Leather Factory
03.2015 - 03.2020
SALES ASSOCIATE
MATTRESS FIRM
01.2011 - 01.2015
NURSING ASSISTANT
TOTAL HEALTHCARE
11.2006 - 01.2009
SALES ASSOCIATE
New York & Company
11.2006 - 02.2009
SALES ASSOCIATE
BOSCOV
07.2004 - 04.2006
SALES ASSOCIATE
BATH & BODY WORKS
11.2003 - 02.2004
HIGH SCHOOL DIPLOMA -
NYACK HIGH SCHOOL