Shanae Weems

• Conducted comprehensive assessments of clients’ behavioral and emotional needs.
• Developed individualized behavior intervention plans (BIPs) in collaboration with clients, families, and other stakeholders.
• Monitored and tracked client progress, adjusting BIPs as necessary to achieve goals.
• Provided coaching and support to clients and their families, teaching coping skills and strategies.
• Collaborated with psychologists, social workers, and other professionals to ensure holistic care.
• Documented client interactions, progress, and incidents in a timely and accurate manner.
• Advocated for clients’ needs within the healthcare and social services systems.

Key Responsibilities and Achievements:

• Conduct property inspections, identify maintenance issues, and coordinate repairs and maintenance activities.
• Collaborate with leasing agents to maintain high occupancy rates and manage tenant move-in and move-out processes.
• Handle rent collection, lease renewals, and enforce property policies while maintaining positive tenant relationships.
• Prepare and present monthly and annual financial reports to senior management, outlining property performance and budgets.
• Stay up-to-date with local housing laws and regulations to ensure compliance and avoid legal issues.
• Administered operations to handle needs of more than 341 tenants across 5 properties.

Key Responsibilities and Achievements:

• Provided excellent customer service by assisting members with various financial transactions, including deposits, withdrawals, and account inquiries.
• Accurately processed cash and check transactions while maintaining a balanced cash drawer.
• Educated members on available products and services, resulting in a 15% increase in new account openings.
• Assisted in resolving member inquiries and issues, ensuring a high level of member satisfaction.
• Promoted credit union services and products, including loans, credit cards, and savings.

Key Responsibilities and Achievements:

• Provided exceptional customer service through chat interactions, addressing customer inquiries, concerns, and product information requests.
• Demonstrated strong product knowledge to guide customers through purchasing decisions, resulting in a 10% increase in average order value.
• Assisted in resolving customer issues and complaints promptly and professionally, maintaining a high level of customer satisfaction.
• Processed online orders, returns, and exchanges, ensuring accuracy and efficiency in the order fulfillment process.

Key Responsibilities and Achievements:

• Assisted in the recruitment process by posting job listings, reviewing resumes, and scheduling interviews, resulting in a streamlined hiring process.
• Managed employee onboarding and orientation, ensuring all required paperwork and training were completed efficiently.
• Maintained accurate employee records and files, including personnel data, benefits enrollment, and attendance records.
• Assisted in organizing company events, such as training workshops and employee appreciation activities.