Summary
Overview
Work History
Education
Skills
Timeline
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Shanah Brody

Kirkland,WA

Summary

A highly motivated and adaptable professional with a strong dedication to safety and guest service, I have consistently demonstrated a positive attitude, flexibility, and a willingness to learn throughout my career. My friendly and personable demeanor, coupled with a hardworking ethos, has enabled me to excel in the airline industry. I am enthusiastic about facing new challenges and contributing to team success.

Overview

27
27
years of professional experience

Work History

Lead Flight Attendant

Hawaiian Airlines
02.2000 - 12.2021
  • Owned safety on hundreds of flights, including international long-haul, domestic long-haul, domestic, regional flights; ensuring passenger and crew compliance with all safety regulations, ensuring all safety equipment on aircraft is in working order and effectively resolving potentially unsafe passenger situations through calm, experienced, and assertive intervention.
  • Delivered excellent airline customer service through kind-hearted, cheerful and empathetic approach and was empowered to make exceptions and do the right thing to enhance the airline guest's experience; was presented many "orchid" customer service recognition letters.
  • Represented airline as brand ambassador through impeccable appearance in uniform and cheerful, professional communication approach while in person and in social media.
  • Attended and absorbed comprehensive training in customer service, conflict resolution techniques and safety procedures in several sessions over two decades of loyal service to Hawaiian Airlines.
  • Conducted pre-flight checks on critical aircraft interior components such as exit doors and lavatories, checked general condition and cleanliness of aircraft, verified food, beverage and flight supply levels before boarding.
  • Demonstrated proper use of safety equipment, processes and emergency procedures to guests thru professional and articulate announcements.

Restaurant Owner/Operator

Brent's Restaurant And Deli
07.1994 - 04.2010
  • Successfully launched and managed thriving, award winning family-owned restaurant and delicatessen from ground up, overseeing all aspects of daily operations.
  • Implemented a customer-centric approach, resulting in consistently high guest satisfaction and positive press reviews resulting in selection as top breakfast restaurant in Hawaii.
  • Established loyal customer base through personalized service and welcoming atmosphere.
  • Built dedicated teams by recruiting, training, and mentoring employees to deliver exceptional service.
  • Successfully controlled operating costs while maintaining food quality and high service standards, resulting in sustainable profitability
  • Implemented efficient inventory management systems, reducing waste and improving overall cost-effectiveness.
  • Maintained rigorous health and safety standards, ensuring full compliance with Hawaii state and local regulations and certifications.

Education

High School Diploma -

Kalaheo High School
Kailua, HI

Skills

  • Guest Services
  • Coaching and Training
  • Public Interaction
  • Relationship Management
  • Issue Resolution
  • Safety and Security Procedures
  • Emergency Procedures Knowledge
  • FAA Regulations
  • Food and Beverage Service
  • Company Culture and Values
  • Crew Coordination
  • Conflict Mediation
  • Boarding Coordination
  • Public Announcement

Timeline

Lead Flight Attendant

Hawaiian Airlines
02.2000 - 12.2021

Restaurant Owner/Operator

Brent's Restaurant And Deli
07.1994 - 04.2010

High School Diploma -

Kalaheo High School

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Shanah Brody