Shanah Mosley

I began at MUV Dispensary in late October of 2023 in Satellite Beach, where I assisted with opening the store with everyone. Immediately absorbing as much cannabis knowledge as possible, so that the patients and I have a better understanding about cannabis.

This information consisted of:

• Maintained up-to-date knowledge on current cannabis regulations and compliances.
• Verify all patient information and doctor's recommendations efficiently.
• Providing personalized experiences and guidance on all cannabis products, strains, consumptions.
• Educate patients on effects, benefits, and dosages on all cannabis products ensuring proper medication and proper education for all patients
• Accurately process transactions using POS systems and MMUR.
• Collaborate with team members to ensure friendly positive working environment.
• Conducting product audits with management to ensure product organization and reduce shrink.

At Sheraton Vistana Resort I extended my front desk experience to a larger location where I:

• Greet and welcomed guest upon arrival, providing assistance as needed
• Managed incoming calls, directing calls to appropriate departments.
• Processed guest check-ins and check-outs, ensuring accurate billing and payment processing.
• Handled all guest requests and complaints promptly and courteously, escalating any issues as needed.
• Maintaining cleanliness and organization of front desk area

After being a laundry attendant at Springhill Suites for a while, I earned a spot as a night auditor. During this time, i underwent cross-training to handle front desk responsibilities such as:

• Assisted guest with late night check-ins and check out during overnight shifts, providing friendly service.
• Responded to guests supplies requests in a timely manner.
• Conducted nightly audits of each hotel transaction, including cash, credit card, and room transactions.
• Prepared and distributed daily reports to management summarizing hotel activity.
• Monitored security cameras and conducted property patrols, ensuring safety of guest and hotel.

• Operated commercial washing and drying equipment to ensure clean and ready to go laundry.
• Sorted and categorized laundry items based on laundry type.
• Inspected materials for stains, damages, or special requirements.
• Managed inventory of hotel cleaning supplies, detergents, and other laundry materials. Placing orders when needed.
• Assisted guest with inquires, drop-off, and pickups, ensuring excellent customer service.