Summary
Work History
Education
Skills
Timeline
Generic

Shanah Wheeler

Puyallup,WA

Summary

A seasoned Business Owner with a proven track record from Self Employed, I excel in financial management and fostering strong customer relationships. Leveraging strategic decision-making and relationship-building skills, I've significantly enhanced client satisfaction and financial health. My leadership has spurred team growth and innovation, driving revenue by adeptly navigating market trends and customer needs. Attention to detail and efficiency are some of my strong points.

Work History

Business Owner

Self Employed
  • Monitored cash flow for maintaining financial health and supporting business investments.
  • Optimized budget allocation by assessing financial performance and adjusting expenditures.
  • Championed company vision with clear communication and strategic direction.
  • Formulated comprehensive business strategies by analyzing market trends and customer needs.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Associate Of Applied Science -

Pierce College
Puyallup, WA
06.2001

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Relationship building
  • Work Planning and Prioritization
  • Employee training
  • Strategic Decision-making
  • Bookkeeping
  • Staff hiring
  • Financial management
  • Staff management
  • Coaching and mentoring
  • Task delegation
  • Vendor relationship management
  • Incident response
  • Human resources management
  • Staffing oversight
  • Decision-making
  • Customer service management
  • Scheduling
  • Inventory tracking and management
  • Performance improvements
  • Desktops, laptops, and mobile devices
  • Financial oversight
  • Records organization and management
  • Staff training/development
  • Inventory management
  • Hiring and onboarding

Timeline

Business Owner

Self Employed

Associate Of Applied Science -

Pierce College
Shanah Wheeler