Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanai Rodgers

Sacramento,CA

Summary

Proven to excel in service coordination and interpersonal communication, significantly enhanced customer satisfaction and operational efficiency at Venturis Capital. Expertise in scheduling and conflict resolution, coupled with a robust 48 wpm typing speed, has consistently driven positive outcomes and team collaboration.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Service Dispatcher

Venturis Capital
12.2021 - 01.2024
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Managed customer accounts and invoicing.
  • Answered 50 phone calls and responded to 20 customer emails per day.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.

Assistant Manager

Hoseit Management
11.2018 - 06.2021
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Followed up on 200 + delinquent tenants and coordinated collection procedures.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Escalated major issues to property manager for immediate remediation.
  • Responded to 25 messages and inquiries from various tenants daily and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Processed security deposit refunds.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Kept accurate records of all resident and tenant correspondence.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Posted policies and rules in common areas for tenant review.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Communicated effectively with owners, residents, and on-site associates.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Service Dispatcher

City And County Of San Francisco
12.2015 - 03.2018
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Managed customer accounts and invoicing.
  • Answered 100 phone calls and responded to 30 customer emails daily.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

No Degree - Introduction To Business

San Francisco City College
San Francisco, CA
06-2012

Skills

  • Task delegation
  • Scheduling expertise
  • Stress tolerance
  • Work order tracking
  • Paperwork processing
  • Decision-making
  • Data entry
  • Customer service
  • Conflict resolution
  • Information gathering
  • Cost determination
  • Teamwork and collaboration
  • Workload management
  • 48 wpm typing speed

Languages

Spanish
Native or Bilingual

Timeline

Service Dispatcher

Venturis Capital
12.2021 - 01.2024

Assistant Manager

Hoseit Management
11.2018 - 06.2021

Service Dispatcher

City And County Of San Francisco
12.2015 - 03.2018

No Degree - Introduction To Business

San Francisco City College

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Shanai Rodgers