Shanai Sutherland-Johnson

• Assessed casualties and performed triage under pressure
• Provided emergency treatment during US Army field operations
• Monitored vital signs and reported patient conditions
• Gathered information about patient medical histories and current health conditions in order to make sound decisions for treatment.
• Maintained medical supplies and equipment readiness

• Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
• Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
• Communicates with law enforcement,fire dept,dispatch, hospitals, and field crews for safe patient transfer.
• Developed strong rapport with other medical professionals to foster quality and efficient patient care.

• Managed caseloads of 20-25 individuals, providing personalized support and tracking progress.
• Updated case notes on a daily basis using an electronic database system.
• Communicated policy updates to teams, facilitating understanding and compliance with new procedures.

Assisted store operations with task routing and priority changes, ensuring effective workload balance.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product questions, orders, and store service needs.
• Operated POS system for purchases, credits, and transaction corrections.
• Supported delivery, will-call, and online order status inquiries.