SHANAI RODGERS
Elk Grove,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Property Manager
The John Stewart Company
01.2021 - 10.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, 42 residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Assistant Community Director
FPI Management
06.2017 - 04.2020
- Managed administrative functions like month-end close and contract preparation.
- Processed and submitted invoices to corporate.
- Organized resident meetings for issues such as crime watch and community relations.
- Conducted property checks and addressed violations with residents.
- Collected rent and utilities for 240-unit property and maintained a 3% delinquency rate.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Managed digital and physical office records and used On-Site and Yardi tools to track trends and report on metrics.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Provided leadership, guidance and support to staff members.
- Established and maintained relationships with key stakeholders.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Assistant Property Manager
Northridge Cooperative Homes
05.2015 - 04.2017
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Experience with affordable and Co-op housing
- Processed security deposit refunds.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between 30+ tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed annual recertifications in a timely manner.
- Posted policies and rules in common areas for tenant review.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Property Manager
Hoseit Management
04.2013 - 03.2015
- Responded to 50+ messages and inquiries from various parties daily and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Escalated major issues to property manager for immediate remediation.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Education
CCRM Certificate - Residential Management
CAA
03-2025
Skills
- Organizational skills
- Fluent in Spanish
- Team building
- Communication
- Analytical
- Leadership
- Computer skills
- Multitasking Abilities
Education
Sacramento, CA
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
The John Stewart Company
01.2021 - 10.2024
Assistant Community Director
FPI Management
06.2017 - 04.2020
Assistant Property Manager
Northridge Cooperative Homes
05.2015 - 04.2017
Assistant Property Manager
Hoseit Management
04.2013 - 03.2015
CCRM Certificate - Residential Management
CAA
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