Volunteer Work/Community Involvement
Shana Kellough
General Manager
SPRING,TX
Summary
Motivated business professional bringing six years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Business Owner/Operator
Kellough Kleaning
Spring, TX
01.2016 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Optimized team hiring, training and performance.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices and systems to reduce turnaround time.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
Flight Attendant
United Airlines
Denver , CO
03.2013 - 04.2015
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
Case Management Specialist
AIG American General
Houston, TX
12.2001 - 08.2012
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Met with agents and brokers to negotiate coverage, price and service delivery.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Entered payments, account information and call logs into (AS400, Vantage, TOPS, TIES and NBE) system.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Education
Bachelor of Science - Business Management
University of Phoenix
Houston, TX 01.2003 - 05.2005
Skills
Operations management
undefinedInterests
Travel
Art and Music
Timeline
Business Owner/Operator
Kellough Kleaning
01.2016 - Current
Flight Attendant
United Airlines
03.2013 - 04.2015
Bachelor of Science - Business Management
University of Phoenix
01.2003 - 05.2005
Case Management Specialist
AIG American General
12.2001 - 08.2012
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