Shanalatae Marsh
Summary
Dynamic, results-driven professional with a proven track record of contributing to organizational growth and expansion. Excels in fast-paced, collaborative environments where success is achieved through teamwork and innovation. Committed to leveraging skills and expertise to drive meaningful impact while actively pursuing opportunities for advancement and development. Seeking a role that fosters both personal and professional excellence, enabling significant contributions to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
NWI Lighthouse College Prep Campus
10.2023 - Current
- Supported students with special needs in daily activities and academic tasks.
- Collaborated with educators to develop individualized education plans (IEPs).
- Implemented behavioral management strategies to promote positive student interactions.
- Assisted in adapting curriculum materials for diverse learning styles and needs.
- Participated in professional development workshops to enhance skill set and effectiveness in role.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Bartender/Server
Off Track Betting
03.2021 - Current
- Check up on customers, serve customers in a timely fashion, verify identification and age requirements, open and maintain tabs, clean bar utensils, mix cocktails, process payments, and engage with customers.
Direct Support Professional
In Pact
07.2023 - 07.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
Collections Specialist
Allied Benefit Systems Inc.
01.2022 - 01.2024
- Managed collections process, ensuring timely follow-up on outstanding accounts.
- Analyzed account histories to identify trends and optimize collection strategies.
- Developed and maintained relationships with clients to facilitate prompt payments.
- Implemented improved tracking systems for overdue accounts, enhancing efficiency.
- Trained junior staff on best practices in collections and customer communication.
- Conducted regular audits of accounts receivable to ensure accuracy of records.
- Collaborated with cross-functional teams to resolve disputes impacting collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
RBT Paraprofessional
Life Strategies
05.2023 - 10.2023
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Communicated effectively with multidisciplinary teams including speech therapists, occupational therapists, and educators for holistic client support.
- Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
- Adhered to ethical guidelines outlined by the Behavior Analyst Certification Board, ensuring quality care delivery across all cases.
- Learned specialized behavior approaches to implement behavioral strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Substitute Intern Paraprofessional
Fermi Elementary School
01.2021 - 05.2022
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
Housekeeper, Breakfast Attendant
Holiday Inn Express and Suites
09.2019 - 04.2020
- Provided first impressions, checked guests in and out, welcomed and served guests, maintained professional appearance, processed guest check outs, and managed room assignments.
In Home Caregiver
New Age Elder Care
03.2019 - 10.2019
- Provided patient care, communicated effectively, and showed patience and empathy.
Call Center Representative
Xfinity Comcast
06.2018 - 09.2019
- Resolved customer complaints, provided product information, and monitored call queues.
Supervisor
Pizza Hut
06.2016 - 03.2018
- Managed cashiers, provided customer service, delivered orders, and led team members.
Team Member
Green Corps
06.2014 - 09.2014
- Led group activities, collaborated with others, and worked on environmental projects.
Cashier
Your shoe repair
06.2014 - 09.2014
- Managed customer orders, wrote tickets, and provided customer service.
Education
High school or equivalent -
James H. Bowen High School
06.2016
No Degree - Early Childhood Education
Walden University
Minneapolis, MN05-2027
Skills
- Speaking
- Mathematics
- Organized
- Hard Working
- Listening
- Leadership
- Positive Attitude
- Helpful
- Dependable
- Team Player
- Learn Quickly
- Punctual
- Friendly
- Cheerful
- Customer Service
- Computer Skills
- Interpersonal
- Cleaning
- Communications
- Time Management
- Retail sales
- Filing
- Microsoft Office
- Cash Register
- Laundry
- Shift Management
- Writing Skills
- Basic Math
- Restaurant Experience
- Kitchen Experience
- Food Preparation
- Cooking
- Guest Services
- Delivery Driver Experience
- Food Service
- Cashiering
- English
- Hotel experience
- Serving
- Cash handling
- Driving
- Typing
- Bartending
- Sales
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
- Account reconciliation
Certification
- ServSafe, 11/01/17, 11/30/22
- Driver's License
- Bartender License
- Food Handler Certification
Assessments
- Work motivation, Proficient, 01/01/21
- Customer service, Proficient, 12/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Paraeducator, Special Education
NWI Lighthouse College Prep Campus
10.2023 - Current
Direct Support Professional
In Pact
07.2023 - 07.2024
RBT Paraprofessional
Life Strategies
05.2023 - 10.2023
Collections Specialist
Allied Benefit Systems Inc.
01.2022 - 01.2024
Bartender/Server
Off Track Betting
03.2021 - Current
Substitute Intern Paraprofessional
Fermi Elementary School
01.2021 - 05.2022
Housekeeper, Breakfast Attendant
Holiday Inn Express and Suites
09.2019 - 04.2020
In Home Caregiver
New Age Elder Care
03.2019 - 10.2019
Call Center Representative
Xfinity Comcast
06.2018 - 09.2019
Supervisor
Pizza Hut
06.2016 - 03.2018
Team Member
Green Corps
06.2014 - 09.2014
Cashier
Your shoe repair
06.2014 - 09.2014
High school or equivalent -
James H. Bowen High School
No Degree - Early Childhood Education
Walden University
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