Shanalee Lewis
Rosedale,NY
Summary
Highly motivated and customer-oriented professional with a passion for delivering exceptional service and building strong, lasting relationships. Seeking a position that allows me to utilize my communication skills, problem-solving abilities, and commitment to customer satisfaction to support and exceed client expectations.
Overview
11
11
years of professional experience
Work History
Owner & Customer Service Manager
ColorArtK Hair Salon
Rosedale, NY
11.2018 - Current
- Provided exceptional customer service, ensuring every client received personalized attention and care to meet their needs and expectations
- Managed client relationships, addressing any concerns or issues promptly to maintain a high level of satisfaction and trust
- Conducted consultations with clients, not only focusing on their hair needs but also creating an open space for them to share their preferences and expectations
- Developed and maintained strong relationships with clients, leading to repeat business and consistent referrals
- Efficiently handled customer complaints, resolving issues in a calm and professional manner, and ensuring clients felt heard and valued
- Oversaw appointment scheduling, ensuring clients were seen in a timely manner, reducing wait times and enhancing overall experience
- Focused on creating a welcoming environment, fostering a positive atmosphere that made clients feel comfortable and appreciated
- Implemented customer feedback mechanisms to continuously improve the client experience and salon services
Customer Service Representative
Hertz Car Rental - Sangsters International Airport
Jamaica West Indies
01.2014 - 08.2018
- Greeted customers in a professional, friendly, and timely manner, ensuring a positive start to their rental experience.
- Delivered superior, efficient customer service by clearly explaining rental terms, vehicle features, and additional services, including protection products, upgrades, fuel options, and equipment.
- Assisted customers with directions, maps, local area information, and service details, providing an excellent customer experience.
- Answered incoming calls for reservations, rate quotes, general inquiries, and problem resolutions, ensuring customer needs were met promptly.
- Made outgoing calls for callback management and other assigned tasks, maintaining consistent customer engagement.
- Assessed the condition of rental vehicles upon return, ensuring accurate documentation, and customer satisfaction.
- Reported customer issues, vehicle problems, and required maintenance to management, ensuring smooth operations.
- Stayed current with job training and company-sponsored classroom courses to further develop skills and enhance service quality.
Education
High School Diploma -
Hopewell High School
Jamaica West Indies09-2011
Skills
- Customer Relationship Management
- Active Listening
- Empathy
- Problem-Solving
- Conflict Resolution
- Strong Communication
- Appointment Management
- Time Management
- Sales
- Attention to Detail
Timeline
Owner & Customer Service Manager
ColorArtK Hair Salon
11.2018 - Current
Customer Service Representative
Hertz Car Rental - Sangsters International Airport
01.2014 - 08.2018
High School Diploma -
Hopewell High School
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