Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanan R. Cox

Broken Arrow,OK

Summary

An accomplished professional with strong analytical decision-making skills, problem-solving abilities, and effective communication techniques to identify needs and leverage available resources. Proficient in developing presentations and delivering critical information to diverse audiences. Committed to providing excellent customer service to both external and internal stakeholders.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Learning and Development professional with track record of driving impactful training initiatives and fostering continuous improvement. Skilled in designing and implementing training programs that enhance team performance and adapt to organizational needs. Strong emphasis on collaboration, effective communication, and strategic thinking to achieve measurable results. Reliable and flexible, always ready to meet changing needs and ensure success in dynamic environments.

Learning and development professional with proven track record in creating impactful training programs that boost organizational effectiveness. Known for fostering collaborative environment and delivering results in dynamic settings. Proficient in needs assessment, curriculum development, and facilitation, with reputation for reliability and adaptability.

Overview

31
31
years of professional experience

Work History

Coordinator

City of Jay
01.2023 - Current
  • Coordinate health needs assessment to support county-wide strategic plan for addressing opioid and stimulant misuse in Delaware County
  • Built and maintain partnerships with local law enforcement, nonprofit organizations, local churches and service providers ensuring proper treatment connections for those dealing with addiction
  • Provide regular updates on project implementation, disseminate data findings, and report project outcomes to keep partners informed about grant activities
  • Coordinate and oversee workshops, training sessions, and other activities to create effective community-based outreach initiatives
  • Provide 'Hidden in Plain Sight' and Emerging Drug Trends training for parents, teachers, and community members

Founder/Treasurer

Multicounty Coalition
01.2021 - Current
  • Served as President, leading online meetings, setting schedules, and fostering organizational relationships across all 77 counties of Oklahoma (2021 - 2025)
  • Secured grant funding to provide COVID/antibody testing for rural and urban communities (2021)
  • Received the Community Health Champion Award for the Coalition (2022)
  • Completed a grant with the Oklahoma Faith Network (OFN) to place harm reduction boxes in five rural counties of NE Oklahoma (2024)
  • Track partner engagement following up with resources as required (2021 to present)
  • Currently serving as Treasurer and an active member (2025 to present)

Marketing Representative

Parkside Psychiatric Hospital and Clinic
01.2010 - 01.2023
  • Increased Parkside's participation in community meetings from 3 to 22 monthly events. Utilized these opportunities to deliver presentations and educate partners about suicide prevention and drug treatment options
  • Contributed to the development of the annual marketing plan, monitored progress, and suggested modifications to enhance effectiveness
  • Attended community events and researched market trends to bolster Parkside's value to stakeholders
  • Utilized Salesforce (CRM System) to analyze market data and promote innovative services
  • Assessed the effectiveness of marketing activities and implemented improvements
  • Collaborated proactively with colleagues to maintain high-quality community relationships and a professional provider image

Consumer Advocate/ Oklahoma Forensic Center

Oklahoma Department of Mental Health and Substance Abuse Services
01.2003 - 01.2009
  • Consulted with facility directors to represent client perspectives in discussions regarding client rights and treatment interests
  • Conducted investigations into allegations of abuse, neglect, or other violations of client rights at contracted facilities
  • Reviewed compliance with contracts and administrative codes while monitoring 14 contracted facilities
  • Mediated conflicts between clients and treatment providers
  • Managed daily operations of the advocacy branch office
  • Recommended changes to facility policies and administrative codes regarding client rights

Behavioral Health Rehabilitation Specialist

Grand Lake Mental Health Center
01.2002 - 01.2003
  • Completed Crisis Evaluations determining the need for protective custody (imminent danger to self or others). Working closely with local law enforcement and hospital staff.
  • Managed large caseload including group and individual services, supporting clients identifying and satisfying immediate needs.

Clinical Programs Assistant

Grand Lake Mental Health Center
01.2000 - 01.2002
  • Advocated for clients in the grievance process.
  • Trained staff in relevant standards to improve performance during accreditation surveys
  • Conducted on-site reviews of clinical programs in 9 county facilities
  • Ensured quality record-keeping required to maintain performance improvement objectives
  • Coached direct care staff on clinical documentation, resulting in a 75% increase in approved records
  • Designed PowerPoint presentations to promote the services and expertise offered by GLMHC

Case Manager/HMO Liaison

Grand Lake Mental Health Center
01.1995 - 01.2000

Education

Master's - Business Administration

UNIVERSITY OF TULSA
Tulsa, OK
01.2008

Bachelor of Science - Psychology, Minor: Sociology

UNIVERSITY OF TULSA
Tulsa, OK
01.1995

Skills

  • Strategic development
  • Project coordination
  • Building professional relationships
  • Delivering presentations on strategies
  • Analytical problem-solving
  • Effective communication
  • Continuous improvement

Timeline

Coordinator

City of Jay
01.2023 - Current

Founder/Treasurer

Multicounty Coalition
01.2021 - Current

Marketing Representative

Parkside Psychiatric Hospital and Clinic
01.2010 - 01.2023

Consumer Advocate/ Oklahoma Forensic Center

Oklahoma Department of Mental Health and Substance Abuse Services
01.2003 - 01.2009

Behavioral Health Rehabilitation Specialist

Grand Lake Mental Health Center
01.2002 - 01.2003

Clinical Programs Assistant

Grand Lake Mental Health Center
01.2000 - 01.2002

Case Manager/HMO Liaison

Grand Lake Mental Health Center
01.1995 - 01.2000

Bachelor of Science - Psychology, Minor: Sociology

UNIVERSITY OF TULSA

Master's - Business Administration

UNIVERSITY OF TULSA