Dynamic and results-oriented professional with extensive experience in customer service and management. Excelled in inventory management and business development, demonstrating a strong ability to nurture customer relationships and lead teams with a people-oriented and motivated approach. Proven track record in improving operational efficiency and customer satisfaction.
Hi, I’m
Ryan Reffitt
Winchester,Kentucky
Summary
Overview
11
years of professional experience
Work History
Whitewater Car Wash
General Manager
10.2024 - Current
Job overview
- Interacted well with customers to build connections.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed invoicing and payment processing operations.
- Updated employee files with new details such as changes in address or salary levels.
- Submitted reports on payroll activities.
- Processed timecards and payroll data for team of employees.
- Audited timesheets and payroll records for accuracy.
Ace Hardware
Store Manager
06.2022 - 10.2024
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of inventory
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Supervised day-to-day operations to meet performance, quality and service expectations
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Assisted with pricing questions, inventory availability and changes to existing orders
- Am in charge of office administration and payroll
- Accounts payable, paying invoices to vendors
Kentucky Orthopaedics & Spine - Dr. Gregory Grau, M.D.
Medical Receptionist
04.2021 - 06.2022
Job overview
- Reviewed and sent medical records to other physicians upon request
- Printed and photocopied documents to provide patients with copies of medical records
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company
- Was in charge of patient scheduling, check-in, check-out, and billing payments
Amazon Customer Service
Help Desk Representative
08.2013 - 01.2021
Job overview
- Answered an average of 65 or more calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders, drivers with difficulty delivering a package, Delivery Service Providers that had issues with routing, schedules onboarding or offboarding drivers
- Source of support for training agents and managers within our space Demonstrate knowledge of onboarding drivers efficiently
- Subject Matter Expert for my department offering assistance to all agents that had difficulty with resolving an issue
- Data entry
- Diffuse intense customer situations to maintain high-level of satisfaction
Education
George Rogers Clark High SchoolWinchester, KY
High School
01.2003
University Overview
Skills
- People-oriented
- Motivated team player
- Inventory management
- Accounts Payable
- Retail sales
- Business Development
- Cash register familiarity
- Customer service-oriented
- Basic administrative knowledge
Timeline
General Manager
Whitewater Car Wash
10.2024 - Current
Store Manager
Ace Hardware
06.2022 - 10.2024
Medical Receptionist
Kentucky Orthopaedics & Spine - Dr. Gregory Grau, M.D.
04.2021 - 06.2022
Help Desk Representative
Amazon Customer Service
08.2013 - 01.2021
George Rogers Clark High School
High School
Similar Profiles
Cooper CamarioCooper Camario
Customer Service Attendant at Whitewater Car WashCustomer Service Attendant at Whitewater Car Wash
Evgenii KitchingEvgenii Kitching
General Manager at Whitewater Car WashGeneral Manager at Whitewater Car Wash
Hudson LandryHudson Landry
Car Wash Attendant at Whitewater Car washCar Wash Attendant at Whitewater Car wash