SHANAN SANFORD
MORENO VALLEY,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
OFFICE MANAGER-REMOTE
CAPTIVE IMAGE PRODUCTIONS
04.2022 - Current
- Organized and facilitated meetings, ensuring effective coordination of resources
- Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the executive team
- Synchronized and managed complex schedules involving various parties through the effective use of Outlook
- Maintained accurate and up-to-date organizational charts to enable efficient communication within the organization
- Created visually captivating presentations in PowerPoint
- Oversaw and executed expense reporting tasks, ensuring timely submission of reimbursements
- Achieved efficient utilization of resources by closely monitoring and managing budget expenses
- Successfully prioritized tasks to maximize productivity and meet deadlines
- Designed eye-catching visuals, including presentations, company logos, YouTube thumbnails, video graphics, channel art, and various printed materials like flyers and business cards utilizing Canva.
LEAD CASE MANAGER – REMOTE
HOUSING IS KEY CA COVID-19 RENT RELIEF PROGRAM
12.2020 - 03.2022
- Led a high-performing team of 8-12 Case Managers, optimizing workflow and enhancing customer relations through hands-on training and streamlined processes
- Managed eligibility verification for diverse assistance programs, showcasing adaptability and meticulous attention to detail
- Expertly managed programs and analyzed data to process tenant and landlord applications efficiently, ensuring financial stability for 8,000 California families weekly via the Emergency Rental Assistance Program.
CUSTOMER SERVICE MANAGER – REMOTE
ALPHA & OMEGA BEHAVIORAL MANAGEMENT
11.2016 - 04.2020
- Led a team, achieving a 20% boost in customer satisfaction by ensuring timely response to inquiries
- Spearheaded the audit of expense reports using Expensify, leading to a 15% reduction in expense report errors
- Provided comprehensive customer service for inquiries, requests, bookings, and ticketing, adhering to high standards and quality documentation
- Ensure all air, rail, hotel, and ancillary reservations align with company and client expectations
- Accurately process complex reissue and pricing records
- Oversaw corporate credit cards and leveraged PEX programs, ensuring control of issuance, cancellations, and suspension
- Streamlined Expensify employing coding logic, resulting in a more efficient cost center and department coding process
- Collaborated with end-users to ensure timely filing of reports and prepare monthly accounting extracts
- Achieved high accuracy in processing vendor invoices, reducing discrepancies by 10%.
Education
Associate of Arts - Humanities
Los Angeles Southwest College
Los Angeles, CA06-2014
Associate of Arts - Business Administration And Management
Los Angeles Southwest College
Los Angeles, CA06-2014
Associate of Arts - Entrepreneurship
Moreno Valley College
Moreno Valley, CASkills
- Excellent Communication Skills
- Exceptional Listening Skills
- Customer Service
- Scheduling and calendar management
- Team Leadership
- Technology Microsoft 360, Canva, and Visio
- Employee Supervision
- Data Entry
- Administrative Support
- Conflict Management
References
References available upon request.
Timeline
OFFICE MANAGER-REMOTE
CAPTIVE IMAGE PRODUCTIONS
04.2022 - Current
LEAD CASE MANAGER – REMOTE
HOUSING IS KEY CA COVID-19 RENT RELIEF PROGRAM
12.2020 - 03.2022
CUSTOMER SERVICE MANAGER – REMOTE
ALPHA & OMEGA BEHAVIORAL MANAGEMENT
11.2016 - 04.2020
Associate of Arts - Humanities
Los Angeles Southwest College
Associate of Arts - Business Administration And Management
Los Angeles Southwest College
Associate of Arts - Entrepreneurship
Moreno Valley College