Shanan Sanford
Moreno Valley,CA
Summary
Compassionate and organized intake coordinator focused on mental health services, dedicated to providing exceptional support to clients during intake. Proficient in managing sensitive information, coordinating care with interdisciplinary teams, and fostering a welcoming environment for individuals seeking assistance and aiming to utilize my skills in communication and empathy to enhance the patient’s experience and promote time access to mental health resources.
Overview
10
10
years of professional experience
1
1
Certification
Work History
LEAD CASE MANAGER - REMOTE
HOUSING IS KEY CA COVID-19 RENT RELIEF PROGRAM
Moreno Valley, USA
02.2021 - 01.2025
- Project managed each tier of relief as released by the government and was responsible for assisting 8,000 Californian families weekly through CA
- COVID-19 Rent Relief Program
- Effectively project-managed 8-12 Case Managers, providing high-volume calendaring via Microsoft Outlook for all hands-on Training and one-on-one training for new case managers
- Efficiently verified and managed the overall program/project for the Area Medan Income (A.M.I.) for applicant program eligibility
- Managed and identified Caseload Review of Section 8 Housing, TANF, SNAP, EDD, and Social Security Benefits for program eligibility
- Processed tenant and landlord applications: rent verification, utility, and other household expenses by comparing three and analyzing items and collateral to required documentation
- Demonstrated exceptional knowledge of the Emergency Rental Assistance Program (ERAP)
- Responsible for calculating and drawing funds for rental arrears, prospective rental payments, utility, and home energy cost arrears
- Successfully streamlined the case management process, optimized workflow and team productivity, and improved customer relations
- Reviewed cases meticulously to detect potential fraudulent applications, exercising my judgment and discretion while utilizing proper policies and procedures to determine appropriate actions
- Approved/processed weekly timesheets for all case managers, including time off requests
- Created spreadsheets via Microsoft Excel to calculate the total number of approved applications that meet and/or exceed the matrix daily, weekly, and monthly
INTAKE COORDINATOR
ALPHA & OMGEA BEHAVIORAL MANAGEMENT
Los Angeles, USA
11.2016 - 12.2019
- Conducted comprehensive assessments to evaluate client needs, including mental health history, presenting issues, and psychosocial factors
- Provided immediate support and crisis intervention, ensuring safety and connecting clients to appropriate resources
- Oversaw the intake process, ensuring timely and accurate documentation of client information by organizational policies and compliance standards
- Displayed sensitivity to cultural, ethnic, and socioeconomic diversity in client interactions and service delivery
- Assist clients in navigating available mental health services and community resources, facilitating referrals and follow-ups as necessary
- Implemented a digital patient information system to overhaul the intake process, resulting in a 25% reduction in processing time
- Assisted in verifying insurance coverage and benefits, reducing claim rejection by 15% through accurate data entry
- Collaborated with the medical staff to expedite appointments and improve patient scheduling, reducing waiting times by 30%
ADMINISTRATIVE ASSISTANT
Children's Clinic
Long Beach, USA
07.2015 - 10.2016
- Responsible for responding promptly and cordially to general donor inquiries via phone, mail, and email
- Assisted with bulk mailings and donor outreach for the community
- Project-managed professional services for office staff: manually and electronically processed daily gifts, weekly acknowledgments, and monthly charges with speed and meticulous attention to detail
- Effectively and compassionately communicated with the loved ones of the patients we served to ensure that their needs and/or concerns were consistently addressed
- Conducted basic data searches and updated constituent records in the database per organization protocols
- Maintained complete and accurate electronic and complex files
- Performed high-volume data entry and other administrative tasks as needed
Education
BACHELOR OF HEALTH SERVICES ADMINISTRATION SERVICES -
University OF California, Riverside
Riverside, CA06.2024
ASSOCIATE OF ARTS - HUMANITIES AND ARTS
Los Angeles Southwest Community College
Los Angeles, CA12.2014
ASSOCIATE OF ARTS - BUSINESS AND MANAGEMENT
Los Angeles Southwest Community College
Los Angeles, CA12.2014
Skills
- Patient intake and assessment
- Medical terminology
- Insurance verification
- Communication and interpersonal skills
- Electronic Health Records (EHR)
- Appointment Scheduling
- Patient Advocacy
- Time Management
- Microsoft Office
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Health care regulations and compliance
- Communication Skills
- Team Leadership
- Administrative Proficiency
- Customer Service Excellence
- Technology
- Google Documents
- Conflict Resolution
Certification
- Certified Patient Intake Coordinator (CPIC), 01/01/23
- Basic Life Support (BSL) Certification, American Heart Association, 01/01/22
Timeline
LEAD CASE MANAGER - REMOTE
HOUSING IS KEY CA COVID-19 RENT RELIEF PROGRAM
02.2021 - 01.2025
INTAKE COORDINATOR
ALPHA & OMGEA BEHAVIORAL MANAGEMENT
11.2016 - 12.2019
ADMINISTRATIVE ASSISTANT
Children's Clinic
07.2015 - 10.2016
- Certified Patient Intake Coordinator (CPIC), 01/01/23
- Basic Life Support (BSL) Certification, American Heart Association, 01/01/22
BACHELOR OF HEALTH SERVICES ADMINISTRATION SERVICES -
University OF California, Riverside
ASSOCIATE OF ARTS - HUMANITIES AND ARTS
Los Angeles Southwest Community College
ASSOCIATE OF ARTS - BUSINESS AND MANAGEMENT
Los Angeles Southwest Community College
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