Shanan Sanford
Las Vegas
Summary
Results-driven leasing professional with a proven track record in property leasing and tenant relations. Skilled in facilitating lease agreements to drive high occupancy rates and enhance tenant satisfaction. Exceptional communication and negotiation abilities, adept at managing tenant relations, property marketing, and lease agreements effectively. Known for teamwork, adaptability, and achieving a comfortable working environment while being knowledgeable in fair housing policies and regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
InterSolutions
02.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications utilizing software Yardi Dashboard, Onsite, Funnel, CRM, Knock, Snappt and Two Dots.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Manager's Assistant
Cannon Management
06.2023 - 01.2024
- Assisted the General Manager with the 2023-2024 Pool Reconstruction Project.
- Recorded meeting minutes regarding multiple projects: EV Charging Stations, Plumbing, Windows, and Aesthetics.
- Assisted the General Manager and BODs with the SB800 process during the investigation stages.
- Assisted the General Manager with daily operational tasks.
- Performed weekly property inspection walks and noted damages and violations.
- Processed and prepared all architectural applications and submitted data to the off-site third-party architect.
- Assisted residents with required residential forms and updated the data to all computer systems.
- Followed up with resident and vendor concerns in person, by phone, and by email regarding questions pertaining to the Rules and Regulations of the community.
- Noted regular and executive meeting minutes and updated the data for the portals of the owners and board of directors.
- Submitted and processed all invoices for payment.
Leasing Consultant/ Event Coordinator
Action Property Management
03.2020 - 05.2023
- Planned and coordinated monthly residential parties, events, and book clubs.
- Managed and maintained an annual budget of $12,000 for parties and events.
- Gained sponsorship and funding from local neighboring businesses.
- Picked up all party supplies and catered food from various locations in different neighboring cities.
- Managed and performed all front desk duties while coordinating and arranging event planning tasks.
- Assisted the Move Coordinator with the community move-in and move-out process.
- Verified all Certificate of Insurance for every scheduled move listed on the calendar prior to the move-in/out date.
- Assisted at the front desk on weekends by covering lunch breaks and rover position duties.
- Processed all monetary transactions for the homeowner’s association and holiday fund.
- Corresponded with management, homeowners, vendors, and other associates via email regarding requests and complaints.
- Assisted Building Engineer and Maintenance with plumbing back-ups, water shut-off requests, and follow-ups.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Front Desk/Manager Assistant
Action Property Management
07.2015 - 12.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on front desk procedures, compliance requirements, and performance strategies.
- Executed all Front Desk operations, including personalized services for homeowners and tenants.
- Assisted the General Manager with data entry, meeting preparation, and management reports.
- Reviewed and followed up on DARs from the previous shift.
- Monitored security cameras and building access.
- Conducted daily property walks and monitored visitor’s parking.
- Programmed and managed all resident fobs and parking cards.
- Trained all on-call associates on front desk procedures and daily operations.
- Managed moving inspections and followed up with responsible parties regarding any damage.
- Maintained a high level of service and hospitality, contributing to our corporate recognition for the community.
- Planned monthly parties for children within the community and year-end holiday parties for adults and children.
Education
Bachelor of Arts - Humanity and Arts
University of California
07.2023
Associate of Business Management - undefined
Los Angeles Southwest Community College
01.2014
High School Diploma - General Studies
Gardena High School
01.2000
Skills
- Effective written and verbal communication
- Strong auditory comprehension
- Exceptional Customer engagement and support
- Project management expertise
- Strong relationship-building rapport
- Lease agreements
- File management
- Experienced with computer software tools
- Software Experienced with Yardi Dashboard, Onsite, CRM, Funnel, Two Dots, and Knock
- Experience with fair housing compliance
- Fair housing regulations and policies
- Cultivating trust
Certification
- Achieved a Dean’s list by having a 4.0 GPA.
- Certified Training Development
- Certified Patient Intake Coordinator (CPIC) 01/23/2023
- Basic Life Support (BSI) Certification, American Heart Association, 01/01/2022
Timeline
Leasing Consultant
InterSolutions
02.2024 - Current
Manager's Assistant
Cannon Management
06.2023 - 01.2024
Leasing Consultant/ Event Coordinator
Action Property Management
03.2020 - 05.2023
Front Desk/Manager Assistant
Action Property Management
07.2015 - 12.2019
Associate of Business Management - undefined
Los Angeles Southwest Community College
High School Diploma - General Studies
Gardena High School
Bachelor of Arts - Humanity and Arts
University of California
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