Shanandra Santiago Becerra
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Nonna's Adult Day Care Facility
8870 SW 40th St Miami, FL 33165
11.2022 - Current
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained optimal office security by monitoring visitors and following precise procedures.
- Bill patients daily using a variety of Insurance companies websites.
Personal Assistant to the Owner
US Alliance/Phant Transport
26500 SW 157th Ave Homestead, FL 33031
01.2021 - 11.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized and attended meetings and compiled related documents and reports.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Passenger Agent
Swift Air Charter Airline
2100 NW 42nd Ave Miami, FL 33142
11.2020 - 12.2020
- Airport closed down due to Covid-19.
- Escorted handicapped passengers from terminal to aircraft.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Public Adjuster Assistant
Ademar The Public Adjusting Firm Inc.
13055 SW 42nd St Unit 204 Miami, FL 33175
05.2018 - 11.2020
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims.
- Prepared Proof of loss documentation.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments and policy coverage.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
- Answered questions posed by insured and attorneys.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Maintained contact with claimants and attorneys to determine treatment status.
- Maintained claims data in excel sheet systems updated to date.
- Partnered with legal counsel on litigation cases.
After-School Assistant
Bowman Ashe/Doolin K-8 Academy
6601 SW 152nd Ave Miami, FL 33193
02.2018 - 05.2018
- Temporary Job.
- Encouraged child involvement in classroom experiences and group interaction.
- Complied with strict safety and organizational regulations, policies and procedures.
- Documented and reported behavior issues or accidents to supervisor, minimizing future problems.
- Assisted older children with homework assignments, providing support and mentoring.
- Updated records of contact, medical and progress information.
- Repaired office equipment and children's play area toys.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Cashier
Menchie's Frozen Yogurt
15798 Miller Dr Miami, FL 33185
01.2017 - 02.2018
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Science - Magnetic Resonance Imaging
Med College
3418 W 84th St # 100, Hialeah, FL 3301812.2024
High School Diploma -
G. Holmes Braddock Senior High School
Miami07.2020
Skills
- Correspondence and Office Documents
- Problem-Solving Skills
- Time Management
- Billing and Invoicing
- Calendar Management
- Office Supplies and Inventory
- Data Entry
- Proficient in Word, Excel, Pages, Google Sheets, Quickbooks
- Hospitality Service
Certification
Public Notary Certified in Florida (Exp. Date 06/06/2025) HH139414
Adult, Child & Baby First BLS (CPR and AED) #235411004865 Exp: 08/2025
Additional Information
Med College Schedule
Tuesday's from 5 to 10 PM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
- Samantha Palacio - Phant Transport/Owner (786) 914- 2871
- Reinaldito Valdes - Phant Transport/ Coworker (786) 247-2359
- Janeece Perona - Ademar/Adjuster (305) 221-1407
- Vanessa Victor - Bowman Ashe-Doolin/Coworker (305) 922-1336
Timeline
Front Office Assistant
Nonna's Adult Day Care Facility
11.2022 - Current
Personal Assistant to the Owner
US Alliance/Phant Transport
01.2021 - 11.2022
Passenger Agent
Swift Air Charter Airline
11.2020 - 12.2020
Public Adjuster Assistant
Ademar The Public Adjusting Firm Inc.
05.2018 - 11.2020
After-School Assistant
Bowman Ashe/Doolin K-8 Academy
02.2018 - 05.2018
Cashier
Menchie's Frozen Yogurt
01.2017 - 02.2018
Associate of Science - Magnetic Resonance Imaging
Med College
High School Diploma -
G. Holmes Braddock Senior High School