Shanandra Santiago Becerra
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Nonna's Adult Day Care Facility
11.2022 - Current
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained optimal office security by monitoring visitors and following precise procedures.
- Bill patients daily using a variety of Insurance companies websites.
Personal Assistant to the Owner
US Alliance/Phant Transport
01.2021 - 11.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized and attended meetings and compiled related documents and reports.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Passenger Agent
Swift Air Charter Airline
11.2020 - 12.2020
- Airport closed down due to Covid-19.
- Escorted handicapped passengers from terminal to aircraft.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Public Adjuster Assistant
Ademar The Public Adjusting Firm Inc.
05.2018 - 11.2020
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims.
- Prepared Proof of loss documentation.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments and policy coverage.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
- Answered questions posed by insured and attorneys.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Maintained contact with claimants and attorneys to determine treatment status.
- Maintained claims data in excel sheet systems updated to date.
- Partnered with legal counsel on litigation cases.
After-School Assistant
Bowman Ashe/Doolin K-8 Academy
02.2018 - 05.2018
- Temporary Job.
- Encouraged child involvement in classroom experiences and group interaction.
- Complied with strict safety and organizational regulations, policies and procedures.
- Documented and reported behavior issues or accidents to supervisor, minimizing future problems.
- Assisted older children with homework assignments, providing support and mentoring.
- Updated records of contact, medical and progress information.
- Repaired office equipment and children's play area toys.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Cashier
Menchie's Frozen Yogurt
01.2017 - 02.2018
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Science - Magnetic Resonance Imaging
Med College
3418 W 84th St # 100, Hialeah, FL 3301812.2024
High School Diploma -
G. Holmes Braddock Senior High School
Miami07.2020
Skills
- Correspondence and Office Documents
- Problem-Solving Skills
- Time Management
- Billing and Invoicing
- Calendar Management
- Office Supplies and Inventory
- Data Entry
- Proficient in Word, Excel, Pages, Google Sheets, Quickbooks
- Hospitality Service
Certification
Public Notary Certified in Florida (Exp. Date 06/06/2025) HH139414
Adult, Child & Baby First BLS (CPR and AED) #235411004865 Exp: 08/2025
Additional Information
Med College Schedule
Tuesday's from 5 to 10 PM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
- Samantha Palacio - Phant Transport/Owner (786) 914- 2871
- Reinaldito Valdes - Phant Transport/ Coworker (786) 247-2359
- Janeece Perona - Ademar/Adjuster (305) 221-1407
- Vanessa Victor - Bowman Ashe-Doolin/Coworker (305) 922-1336
Timeline
Front Office Assistant
Nonna's Adult Day Care Facility
11.2022 - Current
Personal Assistant to the Owner
US Alliance/Phant Transport
01.2021 - 11.2022
Passenger Agent
Swift Air Charter Airline
11.2020 - 12.2020
Public Adjuster Assistant
Ademar The Public Adjusting Firm Inc.
05.2018 - 11.2020
After-School Assistant
Bowman Ashe/Doolin K-8 Academy
02.2018 - 05.2018
Cashier
Menchie's Frozen Yogurt
01.2017 - 02.2018
Associate of Science - Magnetic Resonance Imaging
Med College
High School Diploma -
G. Holmes Braddock Senior High School
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