Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANANNE CALLAHAN

CONWAY ,AR

Summary

Proven logistics and administrative professional with a track record of enhancing efficiency and customer satisfaction at NWA COURIER. Excelled in logistics software and customer service, demonstrating strong decision-making and problem-solving skills. Achieved significant improvements in delivery accuracy and client retention through strategic scheduling and effective communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Logistics Dispatcher

NWA COURIER
05.2023 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
  • Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Received new orders, prepared documentation, and assigned personnel.

ADMINISTRATIVE ASSISTANT

ROBERT G. SCHICHTL II, P.A.
05.2017 - 04.2022
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Office Coordinator

HAGANS LAWN SERVICE INC.
09.2015 - 06.2017
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Reconciled account files and produced monthly reports.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.

Education

CERTIFICATE - Phlebotomy

Arkansas State University
State University, AR
09.2022

High School Diploma -

Paragould High School
Paragould, AR
05.1989

Skills

  • Strong Decision-Making Abilities
  • Transportation knowledge
  • Logistics Software Familiarity
  • Safety processes and procedures
  • Data Entry
  • Microsoft Office
  • Customer Service
  • Database Maintenance
  • Prioritizing calls
  • Work order entry
  • Documentation Management
  • Microsoft Word
  • Microsoft Excel
  • File Organization
  • Strong Problem Solver
  • Scheduling and calendar management
  • Dedicated Team Player
  • Recordkeeping
  • Deadline-oriented
  • Calendar Management
  • Invoice Processing
  • Mail handling
  • Document Management

Timeline

Logistics Dispatcher

NWA COURIER
05.2023 - Current

ADMINISTRATIVE ASSISTANT

ROBERT G. SCHICHTL II, P.A.
05.2017 - 04.2022

Office Coordinator

HAGANS LAWN SERVICE INC.
09.2015 - 06.2017

CERTIFICATE - Phlebotomy

Arkansas State University

High School Diploma -

Paragould High School

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SHANANNE CALLAHAN