Shanara Richardson
Olathe,KS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Apple
01.2021 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Walmart
07.2015 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Receptionist
Tripple, TLC
08.2010 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Raytown Sr. High School
Raytown, MO05.2014
Skills
- Report Generation
- Scheduling
- Account Updating
- Product Knowledge
- Consultative Sales
- Call Management
- Data Collection
- Data Entry
- Team Development
- Critical Thinking
- Microsoft Excel
- Account Management
- Customer Service
- Credit Adjustments
- Customer Relations
- Multi-Line Phone Talent
- Problem-Solving Abilities
Timeline
Customer Service Representative
Apple
01.2021 - 10.2023
Customer Service Representative
Walmart
07.2015 - 12.2020
Receptionist
Tripple, TLC
08.2010 - 05.2015
High School Diploma -
Raytown Sr. High School
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