Motivated Customer Service Representative focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
· Exercise in leadership and as a team player in a mass tort case involving 800 clients.
· Assist 2 attorneys while gathering medical records from clients in the mass tort case.
· Maintain organizational skills, and interpersonal communication skills while interacting with the law team and clients daily.
· Manage client’s data on spreadsheets and case management software Filevine.
· Ability to meet tight deadlines while remaining detail oriented.
· Perform customer service skills; inform clients of the deadlines, discrepancies, and court requirements.