Shanay Cooks
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
School Safety Officer
NYPD
New York, NY
04.2022 - Current
- Protect children within school building
- Protect and maintain the safety of others and within different communities
- Patrol area of building, report any unsafe conditions; identified illegal activities involving students and weapon
- Always maintained an updated logbook, trained in scanning procedures as needed.
- Conducted daily safety inspections of school facilities and grounds to identify potential hazards.
- Performed regular emergency drills with students, faculty, and staff to ensure proper responses in the event of an emergency.
Case Coordinator
Cabs Home Care Services
Brooklyn, NY
03.2018 - 03.2020
- Verified daily computerized reports of employee’s attendance and tardiness
- Reported and conducted investigations and resolutions of employee payroll problems
- Handled communication between intakes and nursing departments to resolve client and employee related issues
- On-call coverage during non-office hours once or twice a month
- Conducted and reported investigation documentation regarding client and employee incidents.
- Developed and implemented case plans to meet the needs of clients.
- Created detailed reports on client progress for review by supervisors.
- Tracked case progress using data analysis tools such as spreadsheets or databases.
Home Attendant
House Calls Home Care
Brooklyn, NY
01.2012 - 01.2020
- Records patient information by making entries in the patient journal
- Notifies nursing supervisor of changes or unusual conditions
- Monitors patient condition by observing physical and mental conditions
- Planned recreational activities which best meets the patient needs
- Helping patients in distress and responding to emergencies and urgent matters.
Mental Health Aide
St. Joseph Hospital Immaculata hall
Queens, NY
06.2017 - 08.2018
- Distributed medication and a timely manner
- Organized each client chart dependent on their diagnosis
- Submitted prescriptions to different pharmacies if medication happens to run out
- Patrolled the building each hour
- Made sure all clients are protected and safe in my care report any incidents
- Data entry tasks and Handled phone calls from patients and providers
Parent Advocate
JCCA - Jewish Child Care Association
Brooklyn, NY
02.2016 - 03.2018
- Offered guidance on how to navigate through the bureaucratic process associated with public assistance programs such as TANF or SNAP.
- Cultivated relationships with community partners such as local businesses, churches or non-profits to increase access to resources for clients.
- Provided counseling services to parents on parenting skills, child development, behavior management strategies and other related topics.
- Conducted home visits to assess the parents' needs, strengths and weaknesses.
Education
Skills
- Emergency response
- Conflict resolution
- Risk assessment
- Community engagement
- Report writing
- Training development
- Case management
- Problem solving
- Effective communication
- Incident reporting
- Policy enforcement
Timeline
School Safety Officer
NYPD
04.2022 - Current
Case Coordinator
Cabs Home Care Services
03.2018 - 03.2020
Mental Health Aide
St. Joseph Hospital Immaculata hall
06.2017 - 08.2018
Parent Advocate
JCCA - Jewish Child Care Association
02.2016 - 03.2018
Home Attendant
House Calls Home Care
01.2012 - 01.2020