Shanay Dennis
Summary
Versatile and dependable professional with a strong foundation in administrative support, customer service, and general operations. Recognized for the ability to quickly adapt to new roles, learn systems efficiently, and manage multiple responsibilities in fast-paced environments. Demonstrates strong communication, organizational, and problem-solving skills, with a focus on accuracy, efficiency, and attention to detail.
Proven ability to work independently as well as collaboratively within a team, building positive relationships with coworkers, clients, and the public. Experienced in handling confidential information, maintaining records, and supporting daily business functions with professionalism and reliability. Committed to delivering high-quality service, improving workflow processes, and contributing to overall organizational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Child Care Teacher
Aldersgate
08.2016 - Current
- Provided a healthy, safe and welcoming environment.
- Developing and encouraging age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc.
- Maintaining a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents.
- Helping children discover new interests by introducing them to art, music, sports, and other potential hobbies.
- Ensuring children are learning positive behaviors and providing guidance or approved discipline, as needed.
- Preparing children to enter the next level of care or for entry into school.
- Followed procedural rules with proper documentation of incidents and children’s injuries
- Working with parents to help children progress towards educational and behavioral goals.
Customer Service/ Recovery Supervisor
Kohl’s
04.2005 - Current
- Consult with customers in person to assess their needs and recommend appropriate clothing selections and styling options.
- Provide personalized assistance with apparel, cosmetics, footwear, and accessories to enhance the overall customer experience.
- Train and mentor new staff on customer service standards, product knowledge, and store procedures.
- Serve as a backup cashier, ensuring accurate and efficient transaction processing when needed.
Child Care Teacher
KinderCare
03.2011 - 08.2016
- Delivered high-quality customer service to children and their families, fostering a welcoming and supportive environment.
- Developed and implemented lesson plans while establishing clear educational goals to support child development.
- Supervised classroom activities, providing guidance and structure to promote positive behavior and learning.
- Provided nurturing, inclusive care that supports the diverse needs of all children.
- Coordinated meal and snack preparation, assisted with feeding, and modeled appropriate table manners.
- Maintained a clean, safe, and organized classroom and learning environment.
- Participated in ongoing in-service training and professional development to enhance skills and knowledge.
- Maintained accurate records for each child, including daily observations, activities, meals, and medication administration.
- Collaborated effectively with team members across classrooms to support overall program success.
Medicaid Clerical Aide
State of Alabama
10.2008 - 03.2009
- Analyze computer-generated diagnostics to identify issues, determine appropriate corrective actions, and resolve recipient record discrepancies.
- Review eligibility records to detect duplicate entries, overlapping services, and inconsistencies; implement corrections to maintain accurate files.
- Communicate effectively, both verbally and in writing, with recipients to verify and validate records related to benefits eligibility under the medical assistance program.
- Conduct detailed analysis of system data to identify payment errors, system issues, and potential instances of fraud or abuse.
Front Desk Clerk
Madison Hotel
03.2008 - 03.2009
- Greeted guests upon arrival, addressing inquiries and responding promptly to requests to ensure a positive experience.
- Registered guests by confirming reservation details, verifying identification, assigning rooms, and issuing key cards.
- Verified payment methods by processing credit card authorizations or accepting cash deposits.
- Provided clear directions and assistance to guest rooms, coordinating with bell staff when needed.
- Managed guest communications by receiving and delivering messages, mail, and packages.
- Delivered comprehensive information regarding hotel services and local amenities, including dining, entertainment, shopping, and travel options.
- Maintained accurate guest records by entering room assignments and account information into the system.
- Processed guest billing by posting charges, calculating totals, and collecting payments.
- Coordinated reservations by checking availability, entering booking details, and confirming guest requirements.
- Ensured the security of guest valuables by managing safe deposit box services.
Administrative Clerk
Montgomery Housing Authority
04.2007 - 09.2008
- Operated a variety of general office equipment, including calculators, computers, word processing software, multi-line telephone systems, and copy machines.
- Managed switchboard operations in a courteous and efficient manner, directing calls and assisting callers as needed.
- Performed accurate and timely typing and data entry tasks.
- Established and maintained effective working relationships with the public and employees through clear communication and professionalism.
- Recorded, processed, and transferred data while performing basic mathematical calculations with accuracy.
Education
High School -
Robert E Lee High School
Montgomery, Alabamaundefined
Corner Stone Christian Academy
Montgomery, AlabamaCertified - undefined
CDA
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Patient care
- Venipuncture
- Specimen handling
- Attention to detail
- HIPAA
- Verbal and written communication
- Problem-solving
- Active listener
Certification
CPR CERTIFIED
Phlebotomy Technician
Certified Medical Laboratory Assistant (MLA1)
Timeline
Child Care Teacher
Aldersgate
08.2016 - Current
Child Care Teacher
KinderCare
03.2011 - 08.2016
Medicaid Clerical Aide
State of Alabama
10.2008 - 03.2009
Front Desk Clerk
Madison Hotel
03.2008 - 03.2009
Administrative Clerk
Montgomery Housing Authority
04.2007 - 09.2008
Customer Service/ Recovery Supervisor
Kohl’s
04.2005 - Current
undefined
Corner Stone Christian Academy
Certified - undefined
CDA
High School -
Robert E Lee High School