Shanay Dennis
Kohl’s
1
Certification
21
years of professional experience
Versatile and dependable professional with a strong foundation in administrative support, customer service, and general operations. Recognized for the ability to quickly adapt to new roles, learn systems efficiently, and manage multiple responsibilities in fast-paced environments. Demonstrates strong communication, organizational, and problem-solving skills, with a focus on accuracy, efficiency, and attention to detail.
Proven ability to work independently as well as collaboratively within a team, building positive relationships with coworkers, clients, and the public. Experienced in handling confidential information, maintaining records, and supporting daily business functions with professionalism and reliability. Committed to delivering high-quality service, improving workflow processes, and contributing to overall organizational success.
Work History
Lab Ancillary Laboratory Technician
3 Months- Label and identify laboratory specimens accurately.
- Pour and aliquot specimens according to laboratory procedures.
- Use Apollo laboratory software to enter, track, and process specimen information.
- Sort and separate specimens into appropriate batches for testing.
- Prepare specimens for automated laboratory testing.
- Load specimens onto laboratory analyzers/machines.
- Verify specimen information and ensure proper handling throughout the processing workflow.
- Follow laboratory safety, quality-control, and specimen-handling procedures.
Child Care Teacher
10 Years 2 Months- Provided a healthy, safe and welcoming environment.
- Developing and encouraging age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc.
- Maintaining a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents.
- Helping children discover new interests by introducing them to art, music, sports, and other potential hobbies.
- Ensuring children are learning positive behaviors and providing guidance or approved discipline, as needed.
- Preparing children to enter the next level of care or for entry into school.
- Followed procedural rules with proper documentation of incidents and children’s injuries
- Working with parents to help children progress towards educational and behavioral goals.
Customer Service/ Recovery Supervisor
21 Years 6 Months- Consult with customers in person to assess their needs and recommend appropriate clothing selections and styling options.
- Provide personalized assistance with apparel, cosmetics, footwear, and accessories to enhance the overall customer experience.
- Train and mentor new staff on customer service standards, product knowledge, and store procedures.
- Serve as a backup cashier, ensuring accurate and efficient transaction processing when needed.
Phlebotomy Intern
- Assisted in patient preparation and sample collection for laboratory testing.
- Maintained cleanliness and organization of phlebotomy workstations and equipment.
- Learned proper techniques for blood draw procedures under supervision.
- Followed safety protocols to ensure compliance with health regulations.
Child Care Teacher
5 Years 5 Months- Delivered high-quality customer service to children and their families, fostering a welcoming and supportive environment.
- Developed and implemented lesson plans while establishing clear educational goals to support child development.
- Supervised classroom activities, providing guidance and structure to promote positive behavior and learning.
- Provided nurturing, inclusive care that supports the diverse needs of all children.
- Coordinated meal and snack preparation, assisted with feeding, and modeled appropriate table manners.
- Maintained a clean, safe, and organized classroom and learning environment.
- Participated in ongoing in-service training and professional development to enhance skills and knowledge.
- Maintained accurate records for each child, including daily observations, activities, meals, and medication administration.
- Collaborated effectively with team members across classrooms to support overall program success.
Medicaid Clerical Aide
5 Months- Analyze computer-generated diagnostics to identify issues, determine appropriate corrective actions, and resolve recipient record discrepancies.
- Review eligibility records to detect duplicate entries, overlapping services, and inconsistencies; implement corrections to maintain accurate files.
- Communicate effectively, both verbally and in writing, with recipients to verify and validate records related to benefits eligibility under the medical assistance program.
- Conduct detailed analysis of system data to identify payment errors, system issues, and potential instances of fraud or abuse.
Front Desk Clerk
1 Year- Greeted guests upon arrival, addressing inquiries and responding promptly to requests to ensure a positive experience.
- Registered guests by confirming reservation details, verifying identification, assigning rooms, and issuing key cards.
- Verified payment methods by processing credit card authorizations or accepting cash deposits.
- Provided clear directions and assistance to guest rooms, coordinating with bell staff when needed.
- Managed guest communications by receiving and delivering messages, mail, and packages.
- Delivered comprehensive information regarding hotel services and local amenities, including dining, entertainment, shopping, and travel options.
- Maintained accurate guest records by entering room assignments and account information into the system.
- Processed guest billing by posting charges, calculating totals, and collecting payments.
- Coordinated reservations by checking availability, entering booking details, and confirming guest requirements.
- Ensured the security of guest valuables by managing safe deposit box services.
Administrative Clerk
1 Year 5 Months- Operated a variety of general office equipment, including calculators, computers, word processing software, multi-line telephone systems, and copy machines.
- Managed switchboard operations in a courteous and efficient manner, directing calls and assisting callers as needed.
- Performed accurate and timely typing and data entry tasks.
- Established and maintained effective working relationships with the public and employees through clear communication and professionalism.
- Recorded, processed, and transferred data while performing basic mathematical calculations with accuracy.
Education
High School
Certified
Skills
Customer service
Active listening
Critical thinking
Data entry
Patient care
Venipuncture
Certification
CPR CERTIFIED
Phlebotomy Technician
Certified Medical Laboratory Assistant (MLA1)
Timeline
Lab Ancillary Laboratory Technician
The Center for Pain
07.2026 - CurrentRead More
Phlebotomy Intern
Primary Care Internists of Montgomery
06.2026 - 06.2026Read More
Child Care Teacher
Aldersgate
08.2016 - CurrentRead More
Child Care Teacher
KinderCare
03.2011 - 08.2016Read More
Medicaid Clerical Aide
State of Alabama
10.2008 - 03.2009Read More
Front Desk Clerk
Madison Hotel
03.2008 - 03.2009Read More
Administrative Clerk
Montgomery Housing Authority
04.2007 - 09.2008Read More
Customer Service/ Recovery Supervisor
Kohl’s
04.2005 - CurrentRead More
CDA
Certified
Read More
Corner Stone Christian Academy
Read More
Robert E Lee High School
High School
Read More