Shanay Haliburton
Fort Worth,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Leasing Agent
Iron Crest Apartments
08.2023 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Registered clients on database to enable tracking history and maintain updated records.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
Inside Sales Representative
Capcorp Belting Solutions
05.2022 - 07.2023
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
Dispatcher/Delivery Driver
Pony Express
06.2021 - 07.2022
- Directed dispatching, routing and tracking of 25-30 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Filled out load paperwork and DOT-mandated log books.
Sales Associate
Kohls Department Store
11.2017 - 07.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Arts - Business Administration
Tarrant County College District
Fort Worth, TX06.2028
High School Diploma -
Genesis Christian Academy
Fort Worth, TX09.2011
Skills
- Sales and Marketing Initiatives
- Customer Service
- Product Demonstrations and Presentations
- Investigative Procedures
- Attention to Detail
- Data Entry
- Good Telephone Etiquette
- Multitasking Abilities
- MS Office
- Organizational Skills
Timeline
Leasing Agent
Iron Crest Apartments
08.2023 - Current
Inside Sales Representative
Capcorp Belting Solutions
05.2022 - 07.2023
Dispatcher/Delivery Driver
Pony Express
06.2021 - 07.2022
Sales Associate
Kohls Department Store
11.2017 - 07.2020
Associate of Arts - Business Administration
Tarrant County College District
High School Diploma -
Genesis Christian Academy
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