Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shanay Johnson

North Miami,Florida

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience

Work History

Bakery Clerk

Publix
North Miami Beach, FL
07.2023 - Current
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Decorated cakes according to customer requests while maintaining quality control standards.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Sales Associate

Bath & Body Works
North Miami Beach, FL
09.2022 - 11.2023
  • Handled customer complaints in a professional manner.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Assessed customer needs to provide assistance and information on product features.
  • Worked with fellow sales team members to achieve group targets.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Answered incoming telephone calls to provide store, products and services information.

Cashier

Publix
North Miami Beach, FL
12.2021 - 07.2023
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed other duties as assigned by management.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Greeted customers promptly and responded to questions.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Titchfield High School
Jamaica
11-2021

Associate of Arts - Anthropology

Miami Dade College
Miami, FL

Skills

  • Work Prioritization
  • POS System Operation
  • Quality Assurance
  • Active Listening
  • Computer Proficiency
  • Complaint Handling
  • Building Rapport
  • High-Energy Attitude
  • Courteous Demeanor
  • Adaptive Team Player
  • Customer Relations
  • Efficient
  • Fast Learner

Affiliations

  • Literature and Culture Lover
  • People Person
  • Likes to Surf the Web

References

References available upon request.

Timeline

Bakery Clerk

Publix
07.2023 - Current

Sales Associate

Bath & Body Works
09.2022 - 11.2023

Cashier

Publix
12.2021 - 07.2023

High School Diploma -

Titchfield High School

Associate of Arts - Anthropology

Miami Dade College

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Shanay Johnson