Shanay Singletary
Philadelphia,PA
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Water Revenue Bureau
Philadelphia, PA
11.2023 - Current
- Resolved customer inquiries regarding water billing and account issues efficiently.
- Provided detailed information on services, rates, and policies to enhance customer understanding.
- Assisted in developing training materials for new hires to ensure consistent service standards.
- Handled complex issues independently, ensuring timely resolution and customer satisfaction.
- Collaborated with team members to streamline workflows and improve service delivery.
- Identified and resolved discrepancies and errors in customer accounts, approximately 20 customers per day.
Manager
Aramark
Philadelphia, PA
02.2021 - Current
- Directed daily operations to ensure efficient food service delivery and customer satisfaction.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Trained and mentored staff on food safety protocols and service standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Oversaw food preparation and monitored safety protocols.
- Serviced well over 300 customers per shift
Education
High School Diploma -
Prep Charter
Philadelphia, PA06.2003
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Documentation and reporting
- Multitasking and organization
Timeline
Customer Care Representative
Water Revenue Bureau
11.2023 - Current
Manager
Aramark
02.2021 - Current
High School Diploma -
Prep Charter