Shanaya Brown
Augusta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My objective is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Revenue Cycle Specialist
Athletico
11.2022 - Current
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Reached out to insurance companies to verify coverage.
- Balanced and reconciled accounts.
- Participated in client meetings to discuss financial analysis and investment strategies.
Customer Service Associate
Lowes
03.2019 - 03.2022
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Merchandiser
T-ROC
09.2020 - 04.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored and replenished display inventory and restructured according to available stock.
- Arranged consistent shelves, bins, and racks by following established planograms.
Overnight Stock Associate
Lowe's
02.2018 - 03.2019
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Unloaded arriving product stock and moved to store display areas.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Retention Specialist
WOW
10.2016 - 02.2018
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Established customer retention programs to improve loyalty and increase lifetime value.
- Developed new strategies for customer retention activities.
Email Support/Live Chat Agent
URBN
11.2014 - 10.2016
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted customers with order placement, product returns and order tracking.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Education
Healthcare Technology -
Augusta Technical College
Augusta, GA12.2022
General Education Diploma -
Augusta Technical College
Augusta, GA05.2009
Skills
- Ability to handle several diverse projects
- Ability to always maintain composure
- Data Entry
- Strong Client Relations
- Exceptional Communication skills
- Knowledge of Microsoft applications
- Credit Card Processing
- Billing
- Claim Research
- Analyzing Claims
- Paperwork Management
- Collecting Payments
References
Available upon request.
Timeline
Revenue Cycle Specialist
Athletico
11.2022 - Current
Merchandiser
T-ROC
09.2020 - 04.2021
Customer Service Associate
Lowes
03.2019 - 03.2022
Overnight Stock Associate
Lowe's
02.2018 - 03.2019
Retention Specialist
WOW
10.2016 - 02.2018
Email Support/Live Chat Agent
URBN
11.2014 - 10.2016
Healthcare Technology -
Augusta Technical College
General Education Diploma -
Augusta Technical College
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