Shanaya Hunt-Jones

• Informed clients of policies and procedures.

De-escalated and resolved customer complaints with punctual, polite and professional service.

Reviewed loss mitigation offers with customers.

Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow. Facilitate the communication and coordination of Deed in Lieu or Short Sale if requested. Facilitate the referral to foreclosure based on HUD timelines after exhausting all options. Performs special assignments/projects as assigned. Performs other duties/special projects as assigned.

Maintained established levels of inventory items through periodic inventory counts and proactive replenishment. Operate electric pallet jacks to store, stack, or palletize materials in accordance with prescribed storage methods. Verified incoming shipment quantities against receiving documents, noting and reporting discrepancies and damage. Maintained compliance with all applicable safety and regulatory requirements, including OSHA regulations. Verified shipment data to determine best carrier, rate and timeline to meet requirements. Weighed materials or products and recorded results on shipping labels and production schedules. Received and labeled production material using internal software system. Prepared work orders, bills of lading and shipping orders to route materials. Liaised with supervisor to maintain key metrics in performance of picking, shipping and receiving. Fulfilled orders and prepared material for shipment, packaging to avoid damage in transit.

Moved orders to and from packing and shipping areas to facilitate fulfillment. Loaded, unloaded and sorted products to facilitate general warehouse functions. Assembled orders into shipping containers to fill order tickets. Cleaned work area to foster safe environment. Used repetitive motions to work at consistently fast pace. Utilized proper loading techniques and shrink wrap to stack orders safely. Kept inventory records accurate by conducting routine counts and complete audits of available products. Restocked shelves, racks and bins with latest stock in attractive displays. Loaded materials and products into dedicated package processing equipment. Kept inventory areas clean and accessible to maximize productivity

Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties. Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests. Use computerized system for tracking, information gathering, and/or troubleshooting. Give customers the closest healthcare facilities for vaccinations. Handled customer inquiries, answered questions, and resolved problems in a timely manner

Maintained good housekeeping practices and observed safety program requirements in fast-paced environment. Lifted loads weighing as much as 20 pounds and placed in shipping boxes. Protected items from damage during movement or shipment by using good padding, bracing and wrapping practices. Followed written and verbal instructions to prioritize work and meet daily demands. Operated material handling equipment to move and organize stock. Assembled and padded containers to protect merchandise during transport. Processed high volume of orders daily and consistently met production targets.