Shanaya Johnson

Dynamic Fraud Specialist with TD Bank NA, adept at enhancing customer trust through effective problem resolution and strategic fraud prevention. Proven track record in increasing sales revenue by 80% and fostering strong client relationships. Skilled in investigation techniques and active listening, driving impactful anti-fraud measures and team collaboration.

Highly professional fraud prevention expert with proven track record in safeguarding organizations from fraudulent activities. Extensive experience in conducting thorough investigations and implementing effective strategies. Known for collaborative approach and ability to adapt to changing situations while maintaining high standards of integrity. Skilled in data analysis and risk management.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.

FDCPA - Fair Debt Collection Practice Act Certified