Shanaya Rojas
Biloxi,MS
Summary
Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Private Au Pair
Self-employeed
04.2022 - Current
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed bilingual abilities in English and Spanish through immersive conversation and activities.
- Developed creative activities to encourage physical, social and emotional growth.
Sales Associate
Nike INC
10.2021 - 04.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Able to work effectively with others in a team-oriented environment and provide excellent customer service.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Footlocker INC
09.2019 - 06.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Onboarded new members by implementing sales goals and store responsibilities.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Assistant Manager
OMG Snoballs
04.2017 - 07.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Science - Nursing
Mississippi Gulf Coast Community College
05.2024
Associate of Arts -
Mississippi Gulf Coast Community College
05.2019
Skills
- Bilingual – English and Spanish
- Delivers exceptional client service, confidentiality, and communication
- Professional appearance with a courteous and positive demeanor
- Comfortable working 1-on-1 with clients as well as in a team-centered environment
- Comfortable adapting to new environments
- Adapting to different techniques and applying them to solve challenges
- Excellent time management and prioritization skills
- Compassionate care with clients and family members
Languages
Spanish
Native or Bilingual
Timeline
Private Au Pair
Self-employeed
04.2022 - Current
Sales Associate
Nike INC
10.2021 - 04.2022
Sales Associate
Footlocker INC
09.2019 - 06.2021
Assistant Manager
OMG Snoballs
04.2017 - 07.2019
Associate of Science - Nursing
Mississippi Gulf Coast Community College
Associate of Arts -
Mississippi Gulf Coast Community College