Shanaya Taylor
Summary
Professional in financial sector, bringing valuable experience in client relationship management and financial analysis. Recognized for collaborative approach and reliability in dynamic environments. Known for leveraging analytical skills and attention to detail to drive results and support team objectives.
Overview
8
8
years of professional experience
Work History
Mobility Driver
MTA
10.2023 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Conducted pre-trip inspections of bus for safe operation.
- Communicated regularly with central dispatch teams to report delays and route changes.
Bank Teller
Truist Bank
12.2019 - 10.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Patient Services Representative
Evergreen Health
06.2016 - 09.2019
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Collaborated with case managers to assess patients'' financial needs, developing tailored assistance plans based on individual circumstances.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Improved patient satisfaction by providing timely and accurate financial information.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Facilitated smoother billing process, closely collaborating with healthcare providers to ensure accurate charge capture.
Education
Certificate - Medical Billing And Coder
Fortis Institute
Towson, MD12.2014
High School Diploma -
Augusta Fells Savage Institute of Visual Arts
Baltimore, MD05.2013
Skills
- Branch operations
- Financial product knowledge
- Fraud prevention
- HIPAA Compliance
- Verbal and written communication
- Teamwork orientation
- Customer Service
- Punctuality and Work Ethic
- Safety-conscious work ethic
- Detail-oriented work ethic
Timeline
Mobility Driver
MTA
10.2023 - Current
Bank Teller
Truist Bank
12.2019 - 10.2023
Patient Services Representative
Evergreen Health
06.2016 - 09.2019
Certificate - Medical Billing And Coder
Fortis Institute
High School Diploma -
Augusta Fells Savage Institute of Visual Arts