Shanayah Edwards
Summary
Dynamic Assistant General Manager at Woodspring Suites with proven expertise in staff management and operations. Enhanced customer satisfaction through effective issue resolution and implemented marketing initiatives that drove sales growth. Skilled in developing teams and streamlining processes, fostering a collaborative environment that improved employee retention and performance. Also, experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Woodspring Suites
10.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Front Desk Associate
Woodspring Suites
05.2021 - 10.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Utilized hotel management software for data entry and reporting purposes.
Cashier
McDonald's
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Crew Member
Taco Bell
08.2019 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Green Spring High School
Miami, FL10-2020
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee scheduling
- Food safety and sanitation
- Sales techniques
- Process improvements
- Financial reporting
- Marketing initiatives
- Team leadership strength
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant General Manager
Woodspring Suites
10.2024 - Current
Front Desk Associate
Woodspring Suites
05.2021 - 10.2024
Cashier
McDonald's
10.2019 - 02.2020
Crew Member
Taco Bell
08.2019 - 12.2019
High School Diploma -
Green Spring High School
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