Shanayah Gowdie
Haskell
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
4
4
years of professional experience
Work History
Cross Functional Customer Specialist
CarMax
08.2021 - Current
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
- Managed high call volume efficiently, maintaining impeccable quality in customer interactions.
- Streamlined internal processes for improved efficiency and better customer service delivery.
- Assist customers in finding a vehicle and appraisals/ appraisals paperwork.
- Run financing, schedule customer appraisal on orders, and update/re-engage with the customers.
- Quality checks on cars.
- Some title paperwork when needed.
- Organize Lot, releasing and receiving cars to transport.
- Cashier, coordinating and welcoming appointments.
- Empathized with customers to provide satisfactory forward-thinking strategies for a smooth and quick transaction.
- Resolve any issues that may occur in a timely and satisfactory manner.
- Work closely with the manager on projects and meetings.
Sales Advisor
Best Buy
08.2019 - 07.2022
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Assist customers with bill pay.
- Check customers out using the POS systems.
- Teach and advise customers how to use new devices and Electronics.
- Locate and provide customers with products.
- Accurately create and set up new customers' accounts.
- Train new hires to be successful.
- Perform special projects as assigned by the Department Manager.
Education
Bachelor of Science - Business Management
William Paterson University of New Jersey
Wayne, NJ05.2026
Bachelor of Science - Business Management
Rutgers, The State University of New Jersey
Newark, NJ09.2022
High School Diploma -
Lakeland High School
Wanaque, NJ09.2020
Skills
- Process Improvement
- Performance Metrics
- Telephone Etiquette
- Time Management
- Decision Making
- CRM Software
- Negotiating
- MS Office - word PowerPoint, Access, Excel
- Sales Expertise
- Appointment Scheduling
- Data Entry
- Notary Recovery
Fencing
I started fencing in High School. At first, it was lame and hard work, but I quickly adapted to the discipline of the coaches. Daily exercises, body posture, listening and adapting to criticizing, and most of all, competitions with other high schools and bringing my team to after many years of not qualiffing to the state finals. Achieving Team Captain and winning the Coaches Award.
Timeline
Cross Functional Customer Specialist
CarMax
08.2021 - Current
Sales Advisor
Best Buy
08.2019 - 07.2022
Bachelor of Science - Business Management
William Paterson University of New Jersey
Bachelor of Science - Business Management
Rutgers, The State University of New Jersey
High School Diploma -
Lakeland High School
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