Summary
Skills
Work Availability
Work Preference
Overview
Work History
Education
Websites
Timeline
RegisteredNurse

Shanaye Michelton

Saint Paul,Minnesota

Summary

As a highly skilled and organized Medical Assistant with 13 years of direct patient care experience, I possess outstanding clinical skills and the ability to communicate effectively with a diverse group of patients. During my externship, I gained valuable experience in rooming patients, preparing treatment rooms, and administering patient therapies in a fast-paced clinic environment. With proven expertise in collaborating with cross-functional teams to develop and implement security policies and procedures, I am a dedicated professional committed to staying current on industry best practices and continuously enhancing my knowledge.

Skills

  • Patient Charting
  • Bookkeeping and Basic Accounting
  • Appointment Setting
  • Medical Terminology
  • Current Procedural Terminology
  • International Classification of Diseases

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits401k match

Overview

19
19
years of professional experience

Work History

Healthcare Instructor

Summit Academy OIC
07.2024 - Current
  • Evaluated and revised lesson plans and course content for four classes to achieve student-centered learning in an accelerated program that lasted twenty weeks.
  • Tracked student progress for between 19-30 students, frequently checking in with struggling students and identifying root causes of problems on a daily to biweekly basis.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Developed and clearly presented classroom rules, guidelines, and objectives.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Optimized learning plans based on student performance and feedback.

Medical Assistant

Foot and Ankle Clinics
09.2023 - 07.2024
  • Delivered administrative support to two or more providers in high-volume, acute care environments, including scheduling thirty or more appointments a day, updating medical records, and managing multiple provider calendars.
  • Submitted complete records for billing to insurance companies for three locations, fielded information requests, and communicated with insurance companies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Assistant

First Person Care Clinic
04.2023 - 09.2023
  • Maintained exam rooms in accordance with OSHA standards for health and safety, sanitized exam instruments, and ensured compliance with COVID-19 safety protocols.
  • Collected lab samples of blood and urine as ordered and submitted labeled samples for testing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.

Customer Service Representative

Molina Healthcare
02.2022 - 04.2023
  • Maintained in-depth knowledge of product lines to provide member education on coverage restrictions, prescription drug formulary, and assist members efficiently.
  • Identify solutions to access to care issues, including out-of-network providers, new member cards, and explanation of benefits.
  • Investigated and resolved accounting, service, and delivery concerns on twenty or more accounts daily.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.

Process Specialist

Cognizant
Las Vegas, Nevada
03.2020 - 02.2022
  • Coordinate delivery timeframe between Customer and Vendor
  • Daily inventory check and monitoring item availability
  • Worked directly with T2 Technical Support, team leads, and coaches to provide optimal outcomes for customers

Customer Service Representative

Sitel
Las Vegas, Nevada
09.2018 - 03.2020
  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols

Medical Assistant

Planned Parenthood
Saint Paul, MN
07.2013 - 08.2018
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Home Health Aide

Advanced Home Health Care Agency
Minneapolis, Minnesota
01.2007 - 07.2013
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Education

Certificate of Completion - Cybersecurity

Summit Academy Opportunities Industrialization Center
Minneapolis Minnesota
05.2024

Certificate of Completion - Medical Assistant Program

Everest Institute
Eagan, Minnesota
11-2011

High School Diploma -

North Senior Community High School
Minneapolis, MN
06-2007

Timeline

Healthcare Instructor

Summit Academy OIC
07.2024 - Current

Medical Assistant

Foot and Ankle Clinics
09.2023 - 07.2024

Medical Assistant

First Person Care Clinic
04.2023 - 09.2023

Customer Service Representative

Molina Healthcare
02.2022 - 04.2023

Process Specialist

Cognizant
03.2020 - 02.2022

Customer Service Representative

Sitel
09.2018 - 03.2020

Medical Assistant

Planned Parenthood
07.2013 - 08.2018

Home Health Aide

Advanced Home Health Care Agency
01.2007 - 07.2013

Certificate of Completion - Cybersecurity

Summit Academy Opportunities Industrialization Center

Certificate of Completion - Medical Assistant Program

Everest Institute

High School Diploma -

North Senior Community High School