Summary
Overview
Work History
Education
Skills
Timeline
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Sha'Nayle Austin

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Operations Specialist

Microsoft
03.2022 - 07.2023
  • Collected, arranged, and input information into database system.
  • Motivated and trained employees to maximize team productivity.
  • Tracked company equipment, tools and technology to manage inventory.
  • Developed and updated tracking spreadsheets using Azure.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Tracked and analyzed reports to determine needed improvements.

Inbound Customer Service Representative

Clarity Partners - City Of Chicago Dept Of Finance
08.2020 - 03.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Resolved concerns with City of Chicago parking ordinances.
  • Resolved complaints to satisfy customers and encourage future interactions.
  • Maintained and managed customer files and databases.
  • Addressed customer account discrepancies and concerns with restrictions on driving privileges and tickets issued for parking violations within the City of Chicago limits,

Visa Consultant

CIBT
09.2018 - 02.2020
  • Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.
  • Supported applicants through visa process and helped correct different issues.
  • Guided applicants through processes of obtaining visas and required documentation.
  • Shared information about educational or occupational requirements of different visas.
  • Maintained current knowledge of immigration laws and coordinated referrals to obtain qualified legal advice for clients.

Lead Front Desk Coordinator

Elements Massage
09.2016 - 09.2018
  • Used internal software to process reservations, check-ins and check-outs.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Medical Assisting

Kaplan College - Indianapolis
Indianapolis, IN

Child Development

Olive Harvey Community College
Chicago, IL

Skills

  • Inquiry Requests
  • Daily Operations Management
  • Planning and Coordination
  • Software and Hardware Issues
  • Program Evaluation

Timeline

Operations Specialist

Microsoft
03.2022 - 07.2023

Inbound Customer Service Representative

Clarity Partners - City Of Chicago Dept Of Finance
08.2020 - 03.2022

Visa Consultant

CIBT
09.2018 - 02.2020

Lead Front Desk Coordinator

Elements Massage
09.2016 - 09.2018

Medical Assisting

Kaplan College - Indianapolis

Child Development

Olive Harvey Community College

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Sha'Nayle Austin