Summary
Overview
Work History
Education
Skills
Timeline
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Shanbreyata Robinson

Sardis,MS

Summary

Hard-working & Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and skills in establishing rapport with clients/customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and or growing businesses, along with maintaining them. Willingness to learn and expand my knowledge, open to constructive criticism.

Overview

4
4
years of professional experience

Work History

Production Line Worker

McKesson Specialty Health
Memphis
09.2021 - 01.2024
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors
  • Packaged components with minimal supervision, exceeding expected project milestones
  • Boxed, labeled and transported items to support assembly operations
  • Assisted quality assurance by inspecting items and removing defective materials
  • Put hazardous materials in properly marked containers to avoid injuries or contamination
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Customer Service Representative/Cashier

Walmart
Senatobia
08.2020 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Answered questions about store policies that specified customer concerns
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Crew Member/Manager

Taco Bell
Senatobia
01.2020 - 08.2020
  • Supervised food preparation stations & motivated staff to perform at peak efficiency and quality
  • Implemented policies to achieve customer satisfaction and maintain food service standards
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Onboarded new employees with training and new hire documentation
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Compiled bank of collected revenue once predetermined amount of money had been reached
  • Conducted inventory counts by adding each item in stock and documenting in computer.

Picker & Packer

Williams-Sonoma
Olive Branch
09.2019 - 01.2020
  • Pulled orders quickly to maintain demanding productivity goals
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines
  • Removed items from shelves or storage bins and scanned tags.

Education

High School Diploma -

North Panola High School
Sardis, MS
05-2014

Skills

  • Assembly instructions
  • Production lines
  • Staff Supervision
  • Inventory Stocking
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Productivity and Time Management
  • Pricing Inquiries and Validation
  • Customer Service
  • Data Entry and Database Skills
  • Reliable and Responsible

Timeline

Production Line Worker

McKesson Specialty Health
09.2021 - 01.2024

Customer Service Representative/Cashier

Walmart
08.2020 - 06.2021

Crew Member/Manager

Taco Bell
01.2020 - 08.2020

Picker & Packer

Williams-Sonoma
09.2019 - 01.2020

High School Diploma -

North Panola High School

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Shanbreyata Robinson