Shanda Alexander

Tracked shipments and trucks out on deliveries. Built working relationships with clients to foster loyalty and encourage repeat business. Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups. Observed and tracked consignments to verify timely deliveries and accurate invoicing. Negotiated and arranged transport of goods with shipping or freight companies. Advised clients on transportation and payment methods. Entered shipping information into computer system and estimated freight and postal rates.

Optimized returns and investments by effectively managing and directing distribution operations. Streamlined logistics operations by implementing efficient processes and procedures. Increased order fulfillment accuracy by developing a comprehensive tracking system.

Coordinated transportation schedules to meet tight delivery deadlines while minimizing costs. Ensured compliance with industry regulations and standards through regular audits and process reviews. Negotiated favorable contracts with suppliers, securing optimal pricing structures while maintaining strong working relationships throughout engagements.

Increased efficiency by optimizing freight routes and coordinating with drivers on delivery schedules. Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly. Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability. Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport. Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues. Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping service

Managed day-to-day business operations. Consulted with customers to assess needs and propose optimal solutions.

Trained and motivated employees to perform daily business functions.

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues. Performed daily pre-trip inspections to ensure vehicle safety and prevent downtime.

Maintained accurate logs of hours driven, mileage, and expenses for proper reporting. Delivered goods on time by adhering to deadlines and efficiently managing routes.

Ensured timely deliveries with effective communication between dispatchers, clients, and supervisors.

Secured cargo properly to prevent damage or loss during transportation.