Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanda Bessasparis

Billings,MT

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Bookkeeper

Rubicon Dental Associates
10.2022 - 01.2023

process daily deposits, reconcile monthly bank statements, process weekly income transfers, process biweekly payroll, reconcile monthly benefit invoices, answer multiple phone lines

Insurance Customer Service Representative

Streeter Brothers Insurance
06.2022 - 10.2022

Answer incoming phone call, process insurance quote requests, present quote information to clients, data entry

Rates Manager/ Broker Assistant/ Billing Specialis

Diversified Transfer & Storage
08.2016 - 06.2022

Analyze market for shipment rating, create rate sheets for customers, Stage all shipping paperwork for invoicing, upload invoices to customer websites, create and send invoices, split revenue between trucks and company, answer multiple phone lines, process checks for venders and carriers, monitor emails for multiple addresses and respond in timely manner, help book partner carriers for loads, order entry, solve and troubleshoot invoice related issues.

Assistant Manager

Holiday Superstations
01.2014 - 07.2016
  • Greeted customers, operate computerized cash register, process cash and credit transactions, organize store merchandise, review and process daily paperwork, create and review work schedule, help process payroll hours, inventory prep and count.

Quality Control/ Shipping

Darcova, Inc
07.2012 - 01.2014
  • Check product standards, print and label boxes, ship per UPS and FedEx standards, maintain inventory, transfer sales orders to delivery tickets and invoicing, entry of finished goods into inventory, Accounts Receivable.

Owner/ Dog Groomer

Doggy Doos II
04.2000 - 06.2012
  • Greeted clients, prepared dogs for grooming, performed and completed dog grooming, budgeted all expenses, prepared all financial records, prepared and maintained all records, answered incoming phone lines and scheduled client appointments.

Volunteer Treasurer

Bronc Touchdown Club
05.2011 - 05.2012
  • Prepared monthly reports, organized and set up large year end banquet, reported expenses to public school district, prepared all financial records, organized multiple fundraisers.

Fuel Desk Cashier

Crossroads Truck Stop
06.1999 - 10.1999
  • Operated computer for commercial pumps and fax machine, answered phones, greeted customers, processed Western Union requests, prepared and filed end-of-shift reports, organized store merchandise, operated computerized cash register.

Owner/ Dog Groomer

Doggy Doos II
05.1998 - 05.1999
  • Greeted clients, prepared dogs for grooming, performed and completed dog grooming, budgeted all expenses, prepared all financial records, prepared and maintained all records, answered incoming phone lines and scheduled client appointments.

Tax Preparer

H&R Block
12.1997 - 04.1998
  • Prepared individual income tax returns, filed tax returns electronically, scheduled client appointments, organized and prepared client files, processed client service fees.

Education

Basic Income Tax Course -

H&R Block

Window 7, Word 2010, Business Communications I and II, Accounting I -

Billings Adult Education

Insurance Certificate

Hartford School of Insurance
Billings, MT
09.2022

Diploma -

Skyview High School
Billings, MT
05.1993

Skills

  • Accounting
  • Quickbooks
  • Payroll Administration
  • Statutory Reporting
  • Invoice Processing
  • Data Inputting
  • Confidential Document Control
  • Account Reconciliation
  • Accounts Payable Specialist
  • Attention to Detail
  • Decision Making
  • Time Management

Certification

  • Licensed Property, Casualty, and Surety Producer ( July 2022)

Timeline

Bookkeeper

Rubicon Dental Associates
10.2022 - 01.2023

Insurance Customer Service Representative

Streeter Brothers Insurance
06.2022 - 10.2022

Rates Manager/ Broker Assistant/ Billing Specialis

Diversified Transfer & Storage
08.2016 - 06.2022

Assistant Manager

Holiday Superstations
01.2014 - 07.2016

Quality Control/ Shipping

Darcova, Inc
07.2012 - 01.2014

Volunteer Treasurer

Bronc Touchdown Club
05.2011 - 05.2012

Owner/ Dog Groomer

Doggy Doos II
04.2000 - 06.2012

Fuel Desk Cashier

Crossroads Truck Stop
06.1999 - 10.1999

Owner/ Dog Groomer

Doggy Doos II
05.1998 - 05.1999

Tax Preparer

H&R Block
12.1997 - 04.1998

Basic Income Tax Course -

H&R Block

Window 7, Word 2010, Business Communications I and II, Accounting I -

Billings Adult Education

Insurance Certificate

Hartford School of Insurance

Diploma -

Skyview High School
Shanda Bessasparis