Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Shanda Brown

Shanda Brown

Taylorsville,KY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure all positions. Ready to help team achieve company goals. Friendly

with background in various office settings. Knowledgeable about service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

12
12
years of professional experience

Work History

Housekeeper/Maintanince Supervisor

Eagles Motel
03.2012 - Current
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Operated electronic backpack vacuums and floor sweepers.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Handled requests for extra linens, toiletries and other supplies.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Adhered to professional house cleaning checklist.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Polished fixtures to achieve professional shine and appearance.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Returned emptied garbage receptacles to proper locations.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed strong communication and organizational skills through working on group projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in a dynamic work environment.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed and maintained courteous and effective working relationships.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Generated reports detailing findings and recommendations.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Gathered, organized and input information into digital database.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Collected, arranged, and input information into database system.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Achieved results by working with staff to meet established targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Observed packing operations to verify conformance to specifications.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Monitored workflow to improve employee time management and increase productivity.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Contribute to the interior designs of multiple rooms from the ideas of the themes, to the painting, to choosing bedspreads, to wall decor ect to bring rooms to new complete little final details.

Cashier Supervisor

Mill Street Farm Supply
03.2020 - 12.2023
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Built positive relationships with customers to increase repeat business.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Implemented loss prevention strategies to minimize shrinkage while maintaining excellent customer service levels.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Fostered a culture of open communication within the team, allowing for swift identification of issues requiring attention or intervention.
  • Elevated employee morale with regular recognition of outstanding performance, fostering a positive work atmosphere conducive to productivity.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Increased retail space by Number square feet by improving gross profits by Number%.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Promoted customer engagement by conducting surveys on shopping experiences and incorporating feedback into ongoing improvement initiatives.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Ensured compliance with corporate guidelines, taking responsibility for accurate completion of required paperwork such as timecards and incident reports.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored new sales associates to contribute to store's positive culture.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Assisted store management in executing promotional campaigns, resulting in increased sales revenue during key periods throughout the year.
  • Stayed abreast of industry trends and new technologies, incorporating findings into ongoing process improvements to stay ahead of competitors and enhance customer satisfaction.

Education

CNA - Certified Nursing Assistant

Maysville Community And Technical College
Maysville, KY
2016

GED -

Bullitt Central High School
Shepherdsville, KY
2000

Skills

  • Supply Inventory Management
  • Guest Relations
  • Quality Assurance
  • Resident support
  • Excellent oral and written communication
  • Teamwork
  • Complex Problem-Solving
  • Health and safety compliance
  • Customer-Oriented
  • Quality Assurance Controls
  • Building Maintenance
  • Hospitality background
  • Childcare support
  • Pet care assistance
  • Inventory Control
  • Quality Control
  • Health Standards Compliance
  • Meeting Room Preparation
  • Decision-Making
  • Data Entry
  • Goal Setting
  • Task Prioritization
  • Professional and Courteous
  • Effective Communication
  • Staff Training
  • Self Motivation
  • Time Management
  • Continuous Improvement
  • Adaptability
  • Excellent Communication
  • Professional Demeanor
  • Analytical Thinking
  • Multitasking and Prioritizing
  • Work Planning and Organization
  • Electronic Communication
  • Analytical Skills
  • Ordering cleaning supplies
  • Workforce Management
  • Strategic Planning
  • Policy Implementation
  • Schedule Management
  • Relationship Building
  • Documentation And Reporting
  • Positive Attitude
  • Reliability
  • MS Office
  • Attention to Detail
  • Multitasking
  • Key Performance Indicators
  • Lead Generation

Timeline

Cashier Supervisor

Mill Street Farm Supply
03.2020 - 12.2023

Housekeeper/Maintanince Supervisor

Eagles Motel
03.2012 - Current

CNA - Certified Nursing Assistant

Maysville Community And Technical College

GED -

Bullitt Central High School

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