Shanda Carter
Las Vegas,NV
Summary
Experienced bartender, prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender
The Strat Hotel, Casino, and SkyPod
03.2024 - Current
- Greet guests in a timely and friendly manner
- Create an enjoyable, memorable experience
- Multi-tasking between obtaining and inputting all orders into the POS system in a timely manner, while making all alcoholic and nonalcoholic beverages for bar patrons and service well
- In depth knowledge of the menu to keep guests informed and or assist with any dietary restrictions or allergies
- Knowledge of specialty and traditional cocktail recipes and garnishes
- Knowledge of liquors, liqueurs, cordials, syrups, wine, beer and all offerings behind the bar
- Produce consistent and quality beverages in a timely manner in a fast-paced environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Cash handling experience
- Helpful with tasks outside of my job title
- Stay current with new training, menu changes and bar standards
Ticketing Agent
MGM Grand Las Vegas Hotel and Casino
09.2022 - 03.2024
- Creating a memorable experience for all guests by personalizing needs in ticketing and anticipating guests needs
- Selling and up-selling
- Ticket exchanges and refund
- Cash handling
- In-depth product knowledge
- Working as a team
- Trained for lead for department
Customer Service Representative
Farmers Insurance Group
07.2020 - 08.2022
- Greet and answer phones in a timely and professional manner
- Cash handling including but not limited to taking insurance premium payments and bank deposits
- Put together quotes under a licensed insurance agent personalized to customers' needs
- Put together, check files to ensure the proper documentation has been obtained and all forms have been signed
- Scan in and upload required documents to corporate
- Assist customers with all insurance inquires and needs
- Maintain clientele and ensure repeat business, by notifying customers with any upcoming changes to their policy and or making any changes at their request
- Assist agent with any daily clerical work
Bartender/Server
Giordano's
05.2019 - 01.2020
- Create an enjoyable, memorable experience
- Multi-tasking between obtaining and inputting all orders into the POS system in a timely manner, while making all alcoholic and nonalcoholic beverages for bar patrons and service well
- In depth knowledge of the menu to keep guests informed and or assist with any dietary restrictions or allergies
- Knowledge of specialty and traditional cocktail recipes and garnishes
- Knowledge of liquors, liqueurs, cordials, syrups, wine, beer and all offerings behind the bar
- Produce consistent and quality beverages in a timely manner in a fast-paced environment
- Maintain cleanliness of bar and keep up with health department standards
- Cash handling experience
- Stay current with new training, menu changes and bar standards
Bartender
Paymons
05.2018 - 05.2019
- Hired as part of the team to help open Paymon's third location as one of their bartenders
- Maintain knowledge of alcoholic and nonalcoholic recipes, specialty and classic cocktails
- Complete knowledge of the beverage, food and hookah menu
- In depth knowledge of the menu to provide quality control for guests due to dietary restrictions and allergies
- Retain regular and loyal guests
- Multitask between all stages of guests dining and or drinking experience, beverage preparation for patrons and service well, as well as hookah maintenance
- Inputting all beverage, food and hookah orders through the POS system in a timely manner, keeping tabs up to date
- Mix, serve all cocktails, beer, wine and nonalcoholic beverages
- Provide a unique and personalized experience for guests
- Maintaining health department standards are met for the cleanliness of the bar and lounge
- Quality control
- Inventory
Bartender/Trainer
Chica-Venetian
04.2017 - 05.2018
- Recruited to help open this Latin American inspired restaurant as one of their mixologists
- In depth knowledge of cocktail menu, specialty beverage recipes, classic cocktail recipes and bar products
- Detailed product knowledge of liquors, liqueurs, cordials, apéritifs, beers, wines, bitters, syrups, herbs and all offerings behind the bar
- Maintain quality and freshness of garnishes, fresh juices, cordials, syrups, wines, pre-batched cocktails, herbs and etc
- Exceed health department standards in cleanliness and product safety
- In depth knowledge of food menu for optimum dining experience
- Knowledge of food and beverage menu to ensure all guests dietary and allergy needs are met
- Produce quality and consistent beverages for all bar patrons and service well in a fast-paced environment
- Taught new team members steps of service, product knowledge and culture standards
- Provide a unique and memorable experience at the standards expected of the Venetian
- Maintained knowledge of up-to-date cocktail trends, updated specialty cocktails and all menu items
- Cash handling experience
Bartender
Jaleo-Cosmopolitan
11.2013 - 04.2017
- Indepth knowledge of cocktail menu, specialty beverage recipes, classic cocktail recipes and bar products
- Complete product knowledge of liquors, liqueurs, cordials, apéritifs, beers, wines, bitters, syrups, herbs and all offerings behind the bar
- Maintain quality and freshness of garnishes, fresh juices, cordials, syrups, wines, prebatched cocktails, herbs and etc
- Lead mixologist in charge of prebatching cocktails, liquor infusions, micro-gastronomy garnishes for specialty cocktails
- Exceed health department standards in cleanliness and product safety
- Indepth knowledge of food menu to provide a dining experience personalized to every guest unique dining expectation
- Knowledge of food and beverage menu to ensure all guests dietary and allergy needs are met
- Produce quality and consistent beverages for all bar patrons and service well in an upscale, fast-paced environment
- Taught new team members steps of service, product knowledge and culture standards
- Provide a unique and memorable experience at the standards expected of this Michelin Star restaurant
- Maintained knowledge of up-to-date cocktail trends, updated specialty cocktails and all menu items
- Cash handling experience
Server/Bartender
PF Chang's
05.2011 - 11.2013
- Providing guests with fine dining service to create memorable experiences
- Have and maintain knowledge of food and beverages
- Working as a team to obtain an optimal experience for guests
- Create loyal regular guests
- Maintain high standards behind the bar and in the dining room
Food Runner / Server-promoted Cocktail Server
Caesars Entertainment
08.2009 - 05.2011
- High volume, fast paced environment
- Maintain knowledge of food and beverages
- Maintain all service and cleanliness standards throughout my shift
Education
Esthetician License - Esthetician
Aveda
Las Vegas, NVCertificate - BarSmarts Spirits And Mixology
BarSmarts By Pernod Ricard USA
High school diploma -
Las Vegas High School
Las Vegas, NV06.2006
Skills
- Banquet Experience
- Bartending
- Food Service
- Restaurant Experience
- Serving Experience
- POS
- Busser
- Catering
- Food Safety
- Upselling
- Food Preparation
- Cocktail recipe knowledge and preparation experience
- Corporate bartending training and experience
- Comfortable in social environment
- Innovative ideas to promote business growth and clientele building
- Guest Services
- Inventory Control
- Cash Handling
- Culinary Experience
- Retail Sales
- Clerical experience
- Quality control
- Training & development
- Customer service
- Cash register
- Sales
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Service-oriented mindset
- Professional appearance
- Alcohol awareness
- Suggestive selling
- Food service
- New hire training
- Drink preparation techniques
- Inventory
- Classic cocktails
- Health codes compliance
- Safe food handling procedures
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender
The Strat Hotel, Casino, and SkyPod
03.2024 - Current
Ticketing Agent
MGM Grand Las Vegas Hotel and Casino
09.2022 - 03.2024
Customer Service Representative
Farmers Insurance Group
07.2020 - 08.2022
Bartender/Server
Giordano's
05.2019 - 01.2020
Bartender
Paymons
05.2018 - 05.2019
Bartender/Trainer
Chica-Venetian
04.2017 - 05.2018
Bartender
Jaleo-Cosmopolitan
11.2013 - 04.2017
Server/Bartender
PF Chang's
05.2011 - 11.2013
Food Runner / Server-promoted Cocktail Server
Caesars Entertainment
08.2009 - 05.2011
Esthetician License - Esthetician
Aveda
Certificate - BarSmarts Spirits And Mixology
BarSmarts By Pernod Ricard USA
High school diploma -
Las Vegas High School
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